Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.
Performs duties as assigned by the Pharmacy Manager, the Staff Pharmacist, and the Store Manager, including using pharmacy systems to enter patient and drug information, ensuring it is entered correctly; filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verifying that the medicine is correct; and checking for possible interactions.
Processes manual claims for third-party program prescription services.
Assists and supports the Pharmacy Department on inventory management activities.
Mobile Crisis Dispatcher
Appalachian Community Services
08.2024 - 04.2025
Answer and assess emergency calls from individuals in crisis, providing a calm, supportive presence to de-escalate the situation and gather detailed information to accurately assess the nature and severity of the crisis.
Dispatch mobile crisis response assessors, coordinating their actions and providing necessary information to ensure a swift and effective response.
Monitor the crisis intervention team's status and provide ongoing support and guidance as needed.
Maintain detailed and accurate records of all calls, responses, and outcomes.
Provide follow-up support to ensure the continued safety and well-being of individuals after the crisis.
Shift Lead
Walgreens
07.2022 - 07.2024
Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stockroom are ready for the business day. Responsible for opening the back door of the store for deliveries.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
Customer Service Associate
Walgreens
09.2020 - 07.2022
Registers customer purchases on an assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.