Kira Vickers
Garland,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Clerk
Cintas First Aid and Safety
Dallas, TX
01.2023 - Current
- Provided invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Vitamin Manager
Natural Grocers
Denton, TX
04.2019 - 12.2022
- Delegated work to staff, setting priorities and goals.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Key Holder
Shady's Burgers and Brewhaha
Richardson, TX
07.2017 - 01.2019
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
Education
Cosmetology -
Aveda Institute
01.2018
High School Diploma -
L.V. Berkner High School
05.2016
Skills
- Time Management
- Attention to Detail
- Conflict Resolution Techniques
- Client Relations and Retention
- Verbal and Written Communication
- Teamwork and Collaboration
- Sales Operations
Accomplishments
- Exceeded sales goals by average of 13% in 2021.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Timeline
Accounts Receivable Clerk
Cintas First Aid and Safety
01.2023 - Current
Vitamin Manager
Natural Grocers
04.2019 - 12.2022
Key Holder
Shady's Burgers and Brewhaha
07.2017 - 01.2019
Cosmetology -
Aveda Institute
High School Diploma -
L.V. Berkner High School