Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIRA WINSTON

Fort Worth,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Rosa's Cafe: BobbyCoxCompanies
11.2022 - 02.2024
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Front Office Specialist

Concentra
07.2020 - 09.2022
  • Streamlined appointment scheduling for improved patient experience and increased daily appointments
  • Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.

Customer Service Advocate

Vector Marketing
03.2019 - 06.2020
  • Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Completed opening and closing functions to meet operational needs.

Private Caregiver

Rosemary & Harvey Stewart
10.2017 - 01.2019
  • Assisted clients with daily living activities for improved quality of life
  • Developed personalized care plans to address individual needs and goals
  • Collaborated with healthcare professionals to ensure optimal patient outcomes
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.

Education

High School Diploma -

Richland High School
01.2016

Skills

  • Customer Service
  • High Call Volume
  • Client Care
  • Microsoft
  • Word
  • Excel
  • Outlook

Timeline

Call Center Representative

Rosa's Cafe: BobbyCoxCompanies
11.2022 - 02.2024

Front Office Specialist

Concentra
07.2020 - 09.2022

Customer Service Advocate

Vector Marketing
03.2019 - 06.2020

Private Caregiver

Rosemary & Harvey Stewart
10.2017 - 01.2019

High School Diploma -

Richland High School
KIRA WINSTON