Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Rosa's Cafe: BobbyCoxCompanies
11.2022 - 02.2024
Streamlined call center processes for improved efficiency and reduced wait times
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Assisted customers in navigating company website and placing online orders, improving overall user experience
Contributed to sales growth by upselling products and services based on individual customer requirements.
Front Office Specialist
Concentra
07.2020 - 09.2022
Streamlined appointment scheduling for improved patient experience and increased daily appointments
Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service
Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
Customer Service Advocate
Vector Marketing
03.2019 - 06.2020
Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed
Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Completed opening and closing functions to meet operational needs.
Private Caregiver
Rosemary & Harvey Stewart
10.2017 - 01.2019
Assisted clients with daily living activities for improved quality of life
Developed personalized care plans to address individual needs and goals
Collaborated with healthcare professionals to ensure optimal patient outcomes
Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences
Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.