Kira Zwier
Grand Rapids,MI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Humane Society Of West Michigan
Grand Rapids, MI
12.2024 - 01.2025
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Used investigative sources to gather information related to animal-related complaints and issues.
- Organized adoption of unclaimed animals with local rescue shelters.
- Advised individuals on proper care and handling of their pets as well as safety precautions when dealing with wild animals.
- Educated pet owners on spay and neuter programs available in the community to reduce overpopulation of cats and dogs.
- Monitored conditions at animal shelters or foster homes where rescued animals are placed pending adoption.
- Answered public inquiries, regarding animal control operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Participates in training sessions on proper animal handling techniques.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Played with dogs and cats to maintain socialization and reduce stress.
- Socialized animals to prepare for adoption.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Assists in restraining animals for examination or treatment when necessary.
Assistant Teacher
The Godard School
Grand Rapids, MI
11.2021 - 09.2024
- Prepared and graded subject tests for students.
- Created calm and disciplined classroom environment to improve student focus.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Led students through safety procedures for active shooter and fire drills.
- Collaborated with other staff members to develop strategies for improving student performance.
- Participated in workshops, trainings and conferences to improve educational skills.
- Helped maintain a safe and orderly learning environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Godwin Heights High School
Grand Rapids, MI06-2017
Skills
- Account updating
- Scheduling
- Complaint resolution
- Multi-task management
- Client relations
- Strong teamwork
- Active listening
- Empathy and patience
- Paperwork processing
- Documentation
- Data collection
- Computer proficiency
- Positive and professional
- Creative problem solving
- Time management
- Researching
- Payment processing
Certification
- CPR
- Fear Free shelter program
- First Aid
Timeline
Customer Service Representative
Humane Society Of West Michigan
12.2024 - 01.2025
Assistant Teacher
The Godard School
11.2021 - 09.2024
High School Diploma -
Godwin Heights High School