KIRAN BASNET
Revere,MA
Summary
Dynamic professional with a proven track record at Shree Surya Darshan Saving and Credit Co-operative Ltd, excelling in customer service and financial management. Successfully streamlined loan processing, enhancing member satisfaction and operational efficiency. Strong team leader skilled in problem-solving and decision-making, fostering a collaborative environment that drives results.
Diligent cashier with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Shree Surya Darshan Saving and Credit Co-operative Ltd
Chitwan, Nepal
08.2021 - 09.2025
- Led team in developing operational strategies to enhance customer service and member satisfaction.
- Streamlined loan processing procedures, resulting in improved turnaround times for member approvals.
- Facilitated training sessions for new staff, fostering a collaborative and knowledgeable work environment.
- Analyzed financial reports to identify trends, providing actionable insights to senior management for strategic planning.
- Managed member relations, addressing inquiries and resolving issues to maintain high levels of trust and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Bhatbhateni Supermarket
Chitwan, Nepal
04.2016 - 11.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored junior staff in best practices for handling cash and promoting store policies.
- Assisted in training new cashiers on operational procedures and customer service standards.
Education
High School Diploma -
Balkumari College
Chitwan, NepalSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Financial management
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- work as a intern in rastriya banijya bank in all banking sections including helpdesk, check handling, ecc and loan dept.
Languages
English
Hindi
Nepali
Timeline
Assistant Manager
Shree Surya Darshan Saving and Credit Co-operative Ltd
08.2021 - 09.2025
Cashier
Bhatbhateni Supermarket
04.2016 - 11.2020
High School Diploma -
Balkumari College