Kiran Thapa
Pleasanton,CA
Summary
Detail-oriented and organized professional with experience in team leadership, customer service, cash handling, and administrative support. Proven ability to manage multiple tasks, maintain accurate records, coordinate operations, and provide excellent customer service in fast-paced environments. Strong communication, problem-solving, and organizational skills with proficiency in Microsoft Office and office administration.
Overview
5
5
years of professional experience
Work History
Team Leader
Walmart
Pleasanton, CA
09.2024 - 12.2025
- Supervised daily operations and coordinated team schedules to optimize workflow.
- Collaborated with management to identify areas for enhancing productivity and operational efficiency.
- Train and onboard new employees on company procedures and policies.
- Resolved customer concerns professionally while maintaining high service standards.
- Maintain employee records, attendance tracking, and operational documentation.
- Assist with inventory management, reporting, and data entry.
Assistant Manager
Dollar Tree
Dublin, CA
06.2024 - 09.2024
- Managed daily administrative and store operations to ensure compliance with company policies.
- Monitored store performance and implemented process improvements.
- Supported customer service operations and resolved inquiries effectively.
- Coordinated employee schedules and communicated updates to staff members.
- Assisted with inventory tracking and ordering processes.
- Prepared reports, maintained records, and organized operational documentation.
Customer Service Representative
Mega Bank Limited
Kathmandu, Nepal
08.2022 - 01.2023
- Assisted customers with account inquiries, transactions, and banking services.
- Maintained accurate customer records and confidential financial information.
- Resolved issues efficiently while maintaining excellent customer satisfaction.
- Communicated professionally with customers and internal departments.
- Processed documentation and ensured compliance with banking procedures.
- Managed data entry and recordkeeping activities with high attention to detail.
Cashier
Pyramid Money Transfer
Kathmandu, Nepal
01.2021 - 05.2022
- Processed financial transactions and maintained accurate records.
- Managed daily cash reconciliation and report preparation.
- Assisted customers with inquiries and transaction-related documentation.
- Ensured accuracy in data entry and record management.
- Supported office operations and administrative tasks.
Education
BBA - Finance
Atharva Business College (Pokhara University)
Kathmandu, Nepal11-2023
Skills
Administrative & Office Skills
Office Administration
Scheduling & Calendar Management
Data Entry & Record Keeping
Document Management
Filing & Organization
Report Preparation
Customer Service
Administrative Support
Technical Skills
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Data Management
Inventory Tracking
Financial Record Maintenance
Professional Skills
Written & Verbal Communication
Time Management
Problem Solving
Team Collaboration
Attention to Detail
Multitasking
Confidentiality & Professionalism
Languages
English (Professional), Nepali (Fluent), Hindi (Fluent)
Timeline
Team Leader
Walmart
09.2024 - 12.2025
Assistant Manager
Dollar Tree
06.2024 - 09.2024
Customer Service Representative
Mega Bank Limited
08.2022 - 01.2023
Cashier
Pyramid Money Transfer
01.2021 - 05.2022
BBA - Finance
Atharva Business College (Pokhara University)