Kirandeep Kaur

Supported clients in addressing their concerns promptly.

Facilitated meetings between clients and the relevant teams to resolve issues.

Addressed client concerns and provided feedback to relevant team.

Solicited feedback, elevating overall team service quality.

• Key Result Area
• Roles and Responsibilities:
• Passenger Safety and Security: Ensured compliance with all aviation safety regulations and procedures, conducted pre-flight safety checks, and delivered safety briefings to passengers
• Handled emergency situations with composure and efficiency
• Customer Service Excellence: Provided exceptional service to passengers, addressing their needs and concerns promptly and professionally
• Enhanced the in-flight experience through attentive and personalized service
• Team Leadership: Led and supervised a team of cabin crew members, fostering a collaborative and positive working environment
• Coordinated with pilots and ground staff to ensure smooth operations
• In-Flight Service: Managed the delivery of food and beverages, duty-free sales, and other services, ensuring adherence to quality standards
• Assisted passengers with special requirements, including medical and dietary needs
• Conflict Resolution: Effectively managed and resolved passenger conflicts and complaints, maintaining a calm and professional demeanor
• Applied problem-solving skills to handle challenging situations
• Training and Development: Participated in ongoing training programs to stay updated with the latest safety protocols and service standards
• Mentored junior crew members and provided guidance to improve performance
• Flight Preparation and Post-Flight Duties: Assisted with boarding procedures, seating arrangements, and baggage storage
• Conducted post-flight briefings and completed necessary documentation and reports

• Key Result Area
• Roles and Responsibilities:
• Passenger Assistance: Assisted passengers with check-in procedures, ticketing, and boarding processes
• Provided information and support for flight schedules, delays, and cancellations
• Customer Relations: Handled inquiries, complaints, and feedback from passengers, ensuring high levels of customer satisfaction
• Resolved issues promptly and effectively, maintaining a positive company image
• Operational Support: Coordinated with ground staff and flight crews to facilitate smooth operations
• Managed passenger flow and ensured compliance with security regulations
• Documentation and Reporting: Maintained accurate records of passenger interactions, incidents, and feedback
• Prepared reports for management review and continuous improvement