Kirby Reed
Knoxville,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Owner
Dryer Lint Busters, Inc.
10.2020 - Current
- Began as a service technician in a family business and progressed to ownership, overseeing operations and growth.
- Develop and maintain strong client relationships, resulting in repeat business and referrals.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Diagnosed dryer issues and performed thorough dryer vent cleanings to improve efficiency and safety.
Service Technician
Invisible Fence of the Tennessee Valley
01.2017 - 10.2020
- Installed invisible fencing systems for clients to enhance pet safety and containment.
- Provided post-installation dog training to ensure effective use of the invisible fence system.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Manager
Snappy Tomato Pizza
04.2012 - 01.2017
- Conducted interviews, provided training, and managed the hiring process for new employees.
- Developed and managed employee schedules.
- Managed daily operations, ensuring high-quality food preparation and customer satisfaction.
- Handled cash, processed transactions, and balanced registers with accuracy.
- Assisted in inventory management, ordering supplies, and reducing waste.
- Provided excellent customer service, resolving issues quickly to enhance guest experience.
- Ensured compliance with health and safety regulations to maintain a clean and safe work environment.
- Coordinated with delivery drivers to ensure timely and accurate order fulfillment.
Education
Associate of Science -
Hiwassee College
MadisonvilleSkills
- Customer relations
- Relationship building
- Verbal and written communication
- Staff hiring
- Customer service and assistance
Timeline
Owner
Dryer Lint Busters, Inc.
10.2020 - Current
Service Technician
Invisible Fence of the Tennessee Valley
01.2017 - 10.2020
Manager
Snappy Tomato Pizza
04.2012 - 01.2017
Associate of Science -
Hiwassee College
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