Kirill Ablam
Varna
Summary
Dedicated service professional skilled in managing customer interactions and reservations. Effectively monitors service operations to optimize efficiency, ensuring a seamless experience for clients while fostering strong relationships through attentive service.
Overview
5
5
years of professional experience
Work History
Receptionist
Denali Transit
Denali National Park and Preserve
06.2026 - 09.2026
- Managed bookings for local shuttle services, city transfers, and car rentals.
- Coordinated communication between drivers, passengers, and management to ensure efficiency.
- Processed customer reservations and payments.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
Front Desk Agent
Grande Denali Lodge
Denali National Park and Preserve
06.2026 - 09.2026
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Coordinated with housekeeping to ensure room readiness for guests.
Restaurant Waiter
VM-TOURS EOOD
Bansko
12.2025 - 04.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Supported team during busy hours by managing multiple tables effectively.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Ice Cream Specialist
Scoops Ice Cream
Ocean City
05.2025 - 09.2025
- Served and scooped ice cream, following sizing specifications.
- Monitored equipment for proper functionality and reported issues promptly.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
Front Office Manager
Ocean Lodge Hotel
Ocean City
06.2025 - 09.2025
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
- Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
Anti-Fraud Specialist
Vama T
Varna
09.2024 - 05.2025
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
Restaurant Waiter
Capriccio Restaurant
Vama
05.2023 - 08.2023
- Answered customers questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Restaurant Waiter
Mazu Restaurant
Varna
06.2022 - 10.2022
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Sushi Cook
Happy Ltd.
Varna
08.2021 - 11.2021
- Prepared sushi rolls and other dishes according to restaurant specifications.
- Collaborated with kitchen staff to ensure timely service during busy hours.
- Ensured compliance with food safety standards during food handling processes.
Education
Bachelor's - Computer Science And Programming
Varna Free University "Chenorizets Hrabar-Varna
Varna, Bulgaria09-2026
Skills
- Problem-solving abilities
- Customer service
- Multitasking
- Active Listening
- Critical Thinking
- Data analysis
Languages
- Russian, Native
- Bulgarian, Native
- English, Advanced
Timeline
Receptionist
Denali Transit
06.2026 - 09.2026
Front Desk Agent
Grande Denali Lodge
06.2026 - 09.2026
Restaurant Waiter
VM-TOURS EOOD
12.2025 - 04.2026
Front Office Manager
Ocean Lodge Hotel
06.2025 - 09.2025
Ice Cream Specialist
Scoops Ice Cream
05.2025 - 09.2025
Anti-Fraud Specialist
Vama T
09.2024 - 05.2025
Restaurant Waiter
Capriccio Restaurant
05.2023 - 08.2023
Restaurant Waiter
Mazu Restaurant
06.2022 - 10.2022
Sushi Cook
Happy Ltd.
08.2021 - 11.2021
Bachelor's - Computer Science And Programming
Varna Free University "Chenorizets Hrabar-Varna