Overview
Work History
Education
Skills
Languages
Timeline
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Kirill Kosogon

Granada Hills,CA

Overview

13
13
years of professional experience

Work History

Lead Service Writer

Yimisport
Valencia, CA
03.2018 - Current
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into Quickbooks database to track job status.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Automotive Technician

Culver City Mazda
Culver City, CA
04.2015 - 11.2017
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.

Automotive Technician

BMW And Mercedes Service
Sherman Oaks, CA
05.2009 - 07.2014
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.

Warehouse Worker

IVB Media Inc.
North Hollywood, CA
08.2007 - 03.2009
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 80 pounds or less.

Education

Certification of Completion With Ford FACT - Automotive Technician

Universal Technical Institute of California Inc
Rancho Cucamonga, CA
06.2007

High School Diploma -

John F. Kennedy High School
Granada Hills, CA
06.2006

Skills

  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Billing Adjustments and Refunds
  • Strong Analytical and Problem Solving Skills
  • Time Management
  • Inventory Management
  • Microsoft Office Suite

Languages

Russian
Native or Bilingual

Timeline

Lead Service Writer

Yimisport
03.2018 - Current

Automotive Technician

Culver City Mazda
04.2015 - 11.2017

Automotive Technician

BMW And Mercedes Service
05.2009 - 07.2014

Warehouse Worker

IVB Media Inc.
08.2007 - 03.2009

Certification of Completion With Ford FACT - Automotive Technician

Universal Technical Institute of California Inc

High School Diploma -

John F. Kennedy High School

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Kirill Kosogon