Kirk Brown
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
04.2023 - 12.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Reset Merchandiser
PL Marketing
11.2020 - 01.2023
- Assisted retail partners with pricing strategies, ensuring consistency across all locations for the duration of promotional campaigns.
- Minimized out-of-stock instances by closely monitoring inventory levels and promptly replenishing sold items.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Built fixtures according to plan to effectively display new store merchandise.
- Increased customer satisfaction through diligent attention to detail in display arrangement and stocking practices.
Assistant Produce Manager
Kroger
07.2017 - 07.2020
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
Crew Trainer
McDonald's
06.2016 - 05.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Associate of Arts - Software Engineering
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma -
Grayson High School
Grayson, GA05-2016
Skills
- Claims processing
- Negotiation strategies
- Regulatory compliance
- Risk assessment
- Customer service
- Problem solving
Certification
- Xactimate Certification Levels 1-3 – Xactware Solutions Inc., important software certification for property claim adjusters.
- HAAG Certified Roof Inspector-Residential and Commercial Roofs (HCI-R/C) – Haag Education LLC, crucial for adjusters assessing roofing damage.
Timeline
Claims Adjuster
State Farm
04.2023 - 12.2024
Reset Merchandiser
PL Marketing
11.2020 - 01.2023
Assistant Produce Manager
Kroger
07.2017 - 07.2020
Crew Trainer
McDonald's
06.2016 - 05.2017
Associate of Arts - Software Engineering
Gwinnett Technical College
High School Diploma -
Grayson High School
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