Kirk Burnett
Winnetka,CA
Summary
Enterprising Retail Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
27
27
years of professional experience
Work History
Third Key Manager
Conroy's Flowers
Simi Valley, CA
05.2010 - 10.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Retail Store Manager
Hollywood Video
Moorpark, CA
01.2006 - 06.2010
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Reduced shrinkage 12% by closely monitoring inventory and security procedures.
Assistant Store Manager
Kmart Corporation
Camarillo, CA
08.2001 - 03.2005
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
Security Manager
Plaza Pasadena Mall
Pasadena, CA
08.1984 - 04.1992
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Monitored property and investigated areas of suspicion.
- Kept team compliant with security protocols and appearance standards.
- Managed team of [Number] managers and staff members to maintain top-quality [Area of expertise] services
Education
Associate of Arts - Business Administration
Pierce College
Woodland Hills, CA06.1992
Skills
- Delegation and Supervision
- Performance Tracking and Evaluations
- Financial Forecasting
- Merchandise Quality Assurance
- Cash Handling and Reconciliation
- Loss Prevention Goals Monitoring
Timeline
Third Key Manager
Conroy's Flowers
05.2010 - 10.2021
Retail Store Manager
Hollywood Video
01.2006 - 06.2010
Assistant Store Manager
Kmart Corporation
08.2001 - 03.2005
Security Manager
Plaza Pasadena Mall
08.1984 - 04.1992
Associate of Arts - Business Administration
Pierce College
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