Kirk Higgins
St Petersburg,FL
Summary
Accomplished Owner/Operator Manager at Moto-Tow Inc., adept in operations management and fostering customer relationships, significantly enhancing customer satisfaction. Skilled in crisis intervention and strategic business planning, demonstrated at A/C Pathways, Inc. Excels in documentation and reporting, combining strong analytical abilities with effective communication skills to drive business growth and operational efficiency.
Overview
20
20
years of professional experience
Work History
Owner/Operator Manager
Moto-Tow Inc. Motorcycle Rescue Operator
10.2010 - 05.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Behavioral Job Coach
A/C Pathways, Inc.
07.2003 - 12.2010
- Conducted individualized coaching sessions, fostering clients'' self-awareness and growth in various life domains.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques and coordinating additional support resources.
- Demonstrated flexibility adapting coaching approaches based on each person''s unique strengths challenges preferences building trust maintaining engagement throughout process.
Salesperson
Scanlon Lincoln/Mercury
02.2002 - 07.2003
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Accounting And Business Management
Harper Jr College
Palatine, IL1972
Skills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Timeline
Owner/Operator Manager
Moto-Tow Inc. Motorcycle Rescue Operator
10.2010 - 05.2022
Behavioral Job Coach
A/C Pathways, Inc.
07.2003 - 12.2010
Salesperson
Scanlon Lincoln/Mercury
02.2002 - 07.2003
Accounting And Business Management
Harper Jr College
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