Kirk Prejean
Lafayette,LA
Summary
Proven leader with a track record of enhancing team performance and business growth at Delta World Tire. Skilled in strategic planning and staff development, adept at driving results through effective operations management and workforce optimization. Excelled in maintaining high customer satisfaction, achieving targets without exceeding more than one numerical percentage.
Overview
25
25
years of professional experience
Work History
Manager
Delta World Tire
12.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
Service Advisor
Stan’s Auto Center
11.2012 - 09.2022
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Service Advisor
Lafayette Tire and Service
06.1999 - 10.2012
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
High School Diploma -
Lafayette High School
Lafayette, LA06.1991
Skills
- Staff Development
- Policy Implementation
- Business Development
- Financial Management
- Strategic Planning
- Performance Management
- Expense Tracking
- Operations Management
- Workforce Management
- Staff Management
- Business Planning
Timeline
Manager
Delta World Tire
12.2022 - Current
Service Advisor
Stan’s Auto Center
11.2012 - 09.2022
Service Advisor
Lafayette Tire and Service
06.1999 - 10.2012
High School Diploma -
Lafayette High School
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