Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirk Wines

Warrenton,VA

Summary

Dynamic and results-driven professional with extensive experience at companies like Walgreens, Sheetz, Harris Teeter, Outback Steakhouse, W. E. Bowers, and Yard House excelling in employee training and productivity monitoring. Proven track record in enhancing guest service and resolving conflicts effectively. Skilled in inventory management and maintaining workplace safety, consistently achieving high standards of quality control and operational efficiency.

Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Shift Lead

Walgreens
03.2025 - 06.2025
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

To-Go Specialist

Yard House
04.2024 - 10.2024
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Cleaned and organized kitchen, dining and service areas.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.

Steamfitter Helper

W. E. Bowers.
04.2023 - 12.2023
  • Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
  • Used clamps and brackets to attach pipes to walls, structures, and fixtures.
  • Measured, cut, prepared and joined pipe using threading, welding and soldering.
  • Safely operated forklifts and high rangers as per company policies.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Loaded and unloaded building materials weighing up to [Number] pounds to prepare materials for construction.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.

To-Go Specialist

Outback Steakhouse
02.2022 - 01.2023
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.

Cashier/Self-Checkout Attendant

Harris Teeter
03.2018 - 11.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Store Associate

Sheetz
06.2017 - 03.2018
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Cashiering
  • Making sure the sales floor were cleaned when needed as well as the back of the store and bathrooms.

Education

General Study

Fauquier High School
Warrenton
05-2019

Skills

  • Production leadership
  • Productivity monitoring
  • Industry expertise
  • Employee training
  • Crew coordination
  • Workplace safety
  • Guest service
  • Inventory management
  • Shift leadership
  • Staff supervision
  • Sales proficiency
  • Knowledge sharing
  • Quality control
  • Conflict resolution
  • Loss prevention

Certification

OSHA 30-Hour in Construction Safety and Health Certificate

Timeline

Shift Lead

Walgreens
03.2025 - 06.2025

To-Go Specialist

Yard House
04.2024 - 10.2024

Steamfitter Helper

W. E. Bowers.
04.2023 - 12.2023

To-Go Specialist

Outback Steakhouse
02.2022 - 01.2023

Cashier/Self-Checkout Attendant

Harris Teeter
03.2018 - 11.2021

Store Associate

Sheetz
06.2017 - 03.2018

General Study

Fauquier High School

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Kirk Wines