Summary
Overview
Work History
Education
Skills
Timeline
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Kirkland Filbert

Orlando,FL

Summary

Four years of experience working in luxury hospitality. Strong focus on teamwork and adaptability. Skilled in managing multiple tasks, handling customer inquiries.

Overview

8
8
years of professional experience

Work History

Server

Bull and Bear
07.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular guest.
  • Selling various wines and liquors to guest.

Floor Associate

The Home Depot Inc
01.2017 - 07.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.

Education

WSET Certification - Level 1 Sommelier

Wine Academy of Las Vegas
01-2024

Associate of Arts -

Valencia College
Orlando, FL
01-2021

High School Diploma -

Harmony Highschool
St. Cloud, FL
05-2018

Skills

  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Sales techniques

Timeline

Server

Bull and Bear
07.2021 - Current

Floor Associate

The Home Depot Inc
01.2017 - 07.2021

WSET Certification - Level 1 Sommelier

Wine Academy of Las Vegas

Associate of Arts -

Valencia College

High School Diploma -

Harmony Highschool

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Kirkland Filbert