Kirkland Gerrard Brown
Montgomery,Alabama
Summary
Highly motivated and goal-oriented individual with a demonstrated commitment to excellence in professional and personal life. 10 years of customer service experience, resulting in extensive knowledge in the field. Successfully managed and endured start-up of own company, learning the value of patience, diligence, and hard work. These qualities proved instrumental in achieving success. Eager to apply abilities in any necessary capacity.
Overview
13
13
years of professional experience
Work History
Lead Personal Trainer
Auburn University At Montgomery
12.2024 - Current
- Boosted client satisfaction through continuous assessment of progress, adjusting exercise plans accordingly for optimal results.
- Educated clients on proper nutrition and wellness strategies, empowering them to make lasting changes in their daily lives.
- Promoted overall health by creatively incorporating elements of mental wellbeing into each session including stress reduction techniques and mindfulness practices.
- Conducted regular workshops on various fitness topics to engage members, enhance knowledge, and contribute to overall gym success.
Restaurant Waiter
Firebirds Wood Fired Grill
01.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Personal Trainer
Club 4 Fitness
09.2021 - 09.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
Personal Training Director
Self Employed
08.2012 - 10.2021
- Scheduled and managed physical and nutritional plans.
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Implemented strategic marketing campaigns for personal training services, resulting in increased membership sales and client retention.
- Evaluated member feedback and implemented improvements based on suggestions, leading to enhanced program offerings and client experiences.
- Continuously monitored member progress towards fitness goals, providing adjustments to their plans when necessary, which led to improved client satisfaction rates.
Head Waiter
Dave and Busters
03.2017 - 10.2020
- Gained expertise in managing large banquets, birthday parties, and regular groups.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Education
Bachelor Of Kinesiology - Kinesiology
Auburn University
Montgomery, ALCertified Personal Trainer - Kinesiology
NASM
09.2021
High School - undefined
Ranchview High School
Irving, Texas01.2010
Skills
- Highly responsible and reliable
- Works well under pressure
- Upbeat, outgoing, and positive
- NASM / kinesiology field of study
- Problem solving and effective communication
- Sport-specific conditioning
- Advanced exercise programming
- Functional movement screening
- Yoga and pilates integration
Timeline
Lead Personal Trainer
Auburn University At Montgomery
12.2024 - Current
Restaurant Waiter
Firebirds Wood Fired Grill
01.2024 - Current
Personal Trainer
Club 4 Fitness
09.2021 - 09.2024
Head Waiter
Dave and Busters
03.2017 - 10.2020
Personal Training Director
Self Employed
08.2012 - 10.2021
High School - undefined
Ranchview High School
Bachelor Of Kinesiology - Kinesiology
Auburn University
Certified Personal Trainer - Kinesiology
NASM
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