Kirsten Basten
Dubuque
Summary
Dynamic professional with extensive experience in customer service and conflict resolution, notably at Sedgwick Claims Management. Proven ability to effectively communicate and manage records while ensuring compliance with policies. Recognized for attention to detail and a collaborative approach, enhancing team performance and client satisfaction.
Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth.
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
8
8
years of professional experience
Work History
Bartender
Thunder Hills Country Club
Peosta
10.2024 - Current
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Resolved customer complaints in a professional manner.
Bartender
Lacoma Golf Club
East Dubuque
06.2024 - Current
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Resolved customer complaints in a professional manner.
In Home Care (CNA)
Self Employed Services
Dubuque
07.2021 - Current
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Leave of Absence Coordinator
Sedgwick Claims Management
Dubuque
08.2022 - 02.2024
- Collaborated with payroll department to ensure accuracy in tracking hours taken as part of approved leaves of absence.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Monitored employee leave balances and notified managers when employees were near their maximum allowable time off.
- Investigated discrepancies between reported hours taken by an employee during a leave versus actual amount used.
- Processed disability claims with third party administrators.
- Provided advice and guidance to managers on the proper administration of company policies related to leaves of absence.
CNA
GrapeTree Medical Staffing
Dubuque
01.2017 - 05.2021
- Transported residents within the facility as needed.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Facilitated communication between patients, family members, and healthcare professionals.
- Monitored food intake and output as directed by nursing staff.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Education
High School Diploma -
East Dubuque High School
East Dubuque, Illinois06-2016
Some College (No Degree) - Nursing
Northwest Community College
Calmar, IASkills
- Office management
- Policy writing
- Data entry
- Customer service
- Conflict resolution
- Team collaboration
- Records management
- Effective communication
- Attention to detail
Timeline
Bartender
Thunder Hills Country Club
10.2024 - Current
Bartender
Lacoma Golf Club
06.2024 - Current
Leave of Absence Coordinator
Sedgwick Claims Management
08.2022 - 02.2024
In Home Care (CNA)
Self Employed Services
07.2021 - Current
CNA
GrapeTree Medical Staffing
01.2017 - 05.2021
High School Diploma -
East Dubuque High School
Some College (No Degree) - Nursing
Northwest Community College