Kirsten Bieber
Woodland Park,CO
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Apex Waste Solutions
2025.01 - Current
- Lead customer service team to enhance support efficiency and resolve client issues promptly.
- Develop training programs to improve staff performance and product knowledge.
- Analyze aging reports to identify delinquent accounts and initiate follow-up
- Collaborate with outside teams to resolve discrepancies in account reconciliations
- Create/manipulate reports for C-Suite on call volume, NNB, and AR using advanced Microsoft Excel functions, including XLOOKUP, pivot tables, and conditional formatting.
- Analyze customer service metrics to identify trends and optimize response strategies.
Owner/General Manager
Mountainara Cucina Italiana
2022.09 - 2024.11
- Managed all aspects of restaurant operations, including budgeting, staffing, and inventory control. Recruited, trained, and managed a team of 12 employees, ensuring excellent service and high morale.
- Spearheaded cost-saving initiatives, reducing operational costs by 15% while maintaining quality standards.
- Designed visually appealing menus, promotional materials, and social media advertisements using Canva, driving customer engagement and enhancing brand identity.
- Analyzed sales data to identify trends and opportunities, enabling data-driven decision-making and strategic planning.
Sales Development Representative (B2B SaaS)
Super Dispatch
2021.12 - 2022.05
- Generated and qualified leads for software product demonstrations using tools such as Salesloft, LinkedIn, and ZoomInfo, while ensuring Salesforce CRM remained accurate for data management.
- Played a key role in implementing Salesloft by partnering with RevOps and Marketing to develop effective outreach cadences for the team.
- Conducted in-depth research on C-level executives to tailor outreach strategies, collaborating with the CEO, account executives, and product engineers to support the sales cycle and ensure successful product demos.
- Worked closely with Engineering to address technical inquiries from prospects, providing insights into API capabilities and custom system solutions for unique client needs.
- Represented the company at trade conferences by networking with potential clients, prospecting for leads, and engaging with industry leaders during panel discussions on emerging trends.
Business Development Representative (B2B)
Krucial Staffing
2021.08 - 2021.10
- Prospected and engaged C-suite healthcare executives through diverse outreach methods, including 100+ daily cold calls, LinkedIn messaging, personalized mail campaigns, and cold emails, while maintaining accurate and up-to-date CRM records in Pipedrive.
- Consistently exceeded KPIs for call volume and discovery calls, earning recognition as a top-performing team member.
- Collaborated with Account Executives to lead discovery calls via Zoom, gathering critical qualifying information, educating prospects on services, and discussing tailored solutions to meet their needs.
- Played a pivotal role in developing strong initial relationships with high-level executives, setting the foundation for long-term partnerships.
Information Specialist Team Lead
Krucial Staffing
2020.10 - 2021.08
- Managed and maintained large datasets using advanced Microsoft Excel functions, including XLOOKUP, pivot tables, macros, conditional formatting, and data validation.
- Automated detailed reports using Excel formulas, charts, and tables to streamline reporting processes.
- Ensured data accuracy by conducting regular audits and implementing quality control measures.
Education
Bachelor of Science - Political Science, Global Studies
Arizona State University
Skills
- Problem-solving
- Microsoft Excel
- Decision-making
- Effective workflow management
- Team building and leadership
Timeline
Customer Service Manager
Apex Waste Solutions
2025.01 - Current
Owner/General Manager
Mountainara Cucina Italiana
2022.09 - 2024.11
Sales Development Representative (B2B SaaS)
Super Dispatch
2021.12 - 2022.05
Business Development Representative (B2B)
Krucial Staffing
2021.08 - 2021.10
Information Specialist Team Lead
Krucial Staffing
2020.10 - 2021.08
Bachelor of Science - Political Science, Global Studies
Arizona State University