Kirsten Burkeens
Summary
Talented Server bringing skills in order management, payment processing and upselling. Former highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Server
The Alley Sports Bar & Grill
05.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Front Desk Receptionist
Adamsville Healthcare And Rehabilitation Center
01.2020 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved family member issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Salesperson
Rainbow Vacuum Cleaner
02.2020 - 06.2020
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Server
Los Aztecas Mexican Restaurant
04.2015 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Gateway Christian Academy
Bethel Springs05.2016
Skills
- Supply Restocking
- Order Delivery Practices
- Order Management
- Guest Engagement
- Service Prioritization
- Sales Techniques
- Sales Expertise
- Office Administration
- Departmental Support
- Customer Engagement
- Product Description
- Complaint Handling
Accomplishments
- Supervised team of 5 staff members.
Timeline
Salesperson
Rainbow Vacuum Cleaner
02.2020 - 06.2020
Front Desk Receptionist
Adamsville Healthcare And Rehabilitation Center
01.2020 - 11.2020
Server
The Alley Sports Bar & Grill
05.2017 - Current
Server
Los Aztecas Mexican Restaurant
04.2015 - 01.2019
High School Diploma -
Gateway Christian Academy
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