Kirsten Catella
2918 W Taba Dr,UT
Summary
Dynamic and detail-oriented professional with extensive experience at Color Country Animal Hospital. Proven ability in appointment scheduling and client communications, enhancing customer satisfaction. Skilled in medical recordkeeping and compassionate care, effectively managing multi-line phone systems and reducing client wait times. Committed to teamwork and delivering exceptional service in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Veterinary Receptionist
Color Country Animal Hospital. Veterinary Marketing
- Managed appointment scheduling and client communications to ensure efficient workflow for multiple doctors.
- Maintained accurate patient records using veterinary software for streamlined operations.
- Processed payments efficiently to minimize billing discrepancies.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Performed various administrative tasks by filing, copying and faxing documents.
Office Assistant
Complete Plumbing Services, LLC
11.2020 - Current
- Assisted in managing office supplies.
- Handled incoming calls and inquiries, providing excellent customer service.
- Organized and maintained filing systems for easy access to documents.
- Expedited invoice processing with accurate data entry and timely filing.
- Applied finance charges monthly for late payments on invoices.
- Contacted customers for payment either by email, phone call, or text.
- Prepared and deposited weekly checks into Bank account.
Department Manager
Walmart
Cedar City, UT
03.2007 - 10.2020
- Supported inventory management through tracking stock levels and fixing discrepancies.
- Participated in training sessions to understand departmental procedures and safety protocols.
- Collaborated with colleagues to ensure timely completion of departmental objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing losses due to shrinkage.
- Improved customer satisfaction rates through attentive service, and prompt issue resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Photo Lab Assistant Manager
Walmart
Cedar City, UT
12.2001 - 03.2007
- Tracked lab supplies and area inventory.
- Documented test results accurately for regulatory compliance.
- Troubleshot basic equipment issues to minimize downtime.
- Provided training to new staff on laboratory practices and protocols.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Maintained documentation on tests performed.
- Oversaw items in inventory and reordered before supplies diminished.
- Streamlined employee scheduling processes, enhancing workforce efficiency and coverage.
- Managed and motivated employees to be productive.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science - Business Administration
Southern Utah University
Cedar City, UTSkills
Customer service
Telephone etiquette
Prioritization
Payment processing
Attention to detail
Effective multitasking
Compassionate care
Appointment scheduling
Confidentiality
Follow-up calls
Client check-in
Typing and filing
Timeline
Office Assistant
Complete Plumbing Services, LLC
11.2020 - Current
Department Manager
Walmart
03.2007 - 10.2020
Photo Lab Assistant Manager
Walmart
12.2001 - 03.2007
Veterinary Receptionist
Color Country Animal Hospital. Veterinary Marketing
Associate of Science - Business Administration
Southern Utah University