Proven leader in event planning and customer service, adept at orchestrating memorable events for ASA Windows Catering, achieving increased client retention through exceptional execution. Skilled in budgeting and staff supervision, I excel in creating high-quality experiences, evidenced by securing high-profile contracts as well as student based event and fostering team efficiency. My approach combines food safety expertise with a talent for problem-solving, ensuring both client satisfaction and operational excellence.
Hi, I’m
Kirsten Conti
Selden,NY
Summary
Overview
5
years of professional experience
Work History
ASA Windows Catering
Catering Manager
11.2021 - Current
Job overview
- Successfully managed a diverse range of events including corporate functions, special occasions and student gatherings, consistently exceeding client expectations.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Collaborated with clients to understand their vision, translating it into memorable events that exceeded expectations.
- Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
- Managed staff schedules and maintained adequate coverage for all shifts to ensure on time delivery of food services and motivate staff to perform at peak efficiency.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Secured high-profile contracts as well as student body accounts, expanding company's market presence and reputation while increasing repeat business through exceptional customer service and attention to details.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements, customizable catering packages to meet specific client wants and needs based on the highest level of customer satisfaction..
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
CulinArt
Starbucks
10.2019 - 11.2021
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Sachem High School North
High School Diploma
06.2004
University Overview
Skills
Event planning proficiency
Food Safety
Budgeting understanding
Revenue Growth
Staff Scheduling & Supervision
Menu development
Event Coordination
Food plating and presentation
Problem-Solving
Customer Service
Team Leadership
Accomplishments
Accomplishments
- Achieved a promotion to Catering Manager, when the position had not existed since before COVID, through effectively helping my department continuously grow.
- Set and achieved a goal of maintaining an average of 50% increase in sales monthly over the last 24 months.
- Supervised a team of 3 employees to a growth of 7.
- Implemented daily standards and guidelines for my staff to follow to maximize sales and decrease waste costs.
Timeline
Catering Manager
ASA Windows Catering
11.2021 - Current
Starbucks
CulinArt
10.2019 - 11.2021
Sachem High School North
High School Diploma
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