Kirsten Dolan
Anchorage,AK
Summary
With over 6 years of expertise in the non-profit trade association industry, excels in orchestrating marketing strategies and leading dynamic teams as an Operations Director. Visionary approach to content creation and event planning consistently enhances member engagement and operational efficiency. Committed to fostering innovation and excellence in all initiatives, focus remains on achieving measurable results.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Operations & Marketing Director
Alaska Cabaret, Hotel, Restaurant, and Retailers Association
01.2019 - Current
- Led recruitment efforts for various events, ensuring a diverse pool of candidates for volunteer and paid roles, enhancing engagement and participation
- Developed and managed onboarding processes for new team members, ensuring a smooth transition and alignment with organizational values
- Promoted a positive organizational culture by fostering communication between staff and board members, effectively addressing team member concerns
- Implemented training programs that supported team member development and career growth, significantly reducing turnover rates
- Oversaw financial operations, including payroll management, ensuring accuracy and compliance with legal standards
- Acted as a key liaison for strategic communication and decision-making between staff and a 21-member board
- Plan and execute multiple annual events, including the organization’s annual golf tournament.
- Implemented the development of new events for the association.
Independent Stylist
Cabi LLC
09.2016 - 06.2024
- Provided personalized consulting and styling services, enhancing client satisfaction and loyalty through exceptional service delivery
- Organized and executed sales events, contributing to a strong community presence and brand engagement
- Suggested treatments and styles to suit customer appearance and fashion choices.
Customer Service Agent
Alaska Airlines
05.2017 - 08.2018
- Delivered customer service and operational support, resolving inquiries efficiently to enhance the overall passenger experience, reflecting commitment to quality service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Insurance Producer
Pat Blakney - Allstate Insurance Agency
06.1987 - 12.2016
- Managed customer accounts and policy administration, ensuring compliance and building strong client relationships
- Provided information on features, policies and relative advantages to promote insurance packages.
- Adhered to all regulations for insurance sales.
- Provided detailed information about company insurance products.
- Set up policies and completed all documentation.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Arts - Business Administration And Management
University of Anchorage Alaska
Anchorage, AK05-2028
Associates of Applied Science - Dental Assisting
University of Anchorage Alaska
Anchorage05.1992
Skills
- Human Resources Management
- Event Management & Logistics
- Marketing & Communications
- Website Development & Management
- Financial & Operational Oversight
- Leadership & Organizational Strategy
- Software Proficiency
- Communications management
- Cost management
- Marketing
- Operations management
Certification
Personal Lines Insurance License, Alaska
Timeline
Operations & Marketing Director
Alaska Cabaret, Hotel, Restaurant, and Retailers Association
01.2019 - Current
Customer Service Agent
Alaska Airlines
05.2017 - 08.2018
Independent Stylist
Cabi LLC
09.2016 - 06.2024
Insurance Producer
Pat Blakney - Allstate Insurance Agency
06.1987 - 12.2016
Bachelor of Arts - Business Administration And Management
University of Anchorage Alaska
Associates of Applied Science - Dental Assisting
University of Anchorage Alaska
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