Kirsten Freeland
Richmond,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Language
7
7
years of professional experience
Work History
Shift Lead
Jersey Mike's
Midlothian, VA
05.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Server
Dave & Buster's
Glen Allen, VA
01.2025 - 05.2025
- Delivered exceptional customer service in a high-volume environment, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Resolved guest inquiries and complaints efficiently, promoting a positive dining experience and repeat business.
Shift Supervisor
VA ABC Store
Richmond, VA
07.2023 - 12.2023
- Supervised daily operations ensuring compliance with state regulations and company policies.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory control processes, including stock replenishment and loss prevention strategies.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Server
Sedona Taphouse/ Outback Steakhouse
Midlothian, VA
05.2022 - 12.2022
- Managed cash handling and processing transactions accurately during peak hours to maintain financial integrity.
- Developed knowledge of menu items and promotions, effectively upselling to enhance overall sales performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
Pure Pleasure/ Paper Moon/ Club Rouge
Richmond, VA
01.2020 - 11.2021
- Implemented inventory management systems, optimizing stock levels and minimizing waste.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
No Degree - Social Work
Brightpoint Community College
Chester, VAHigh School Diploma -
Lloyd C Bird High School
Chesterfield, VASkills
- Team leadership
- Troubleshooting
- Intermediate hand and power tools
- Intermediate mechanics
- Inventory management
- Time management
- Quality control
- Flexible and adaptable
Languages
Spanish
Elementary
Interests
- Knitting and Crocheting
- Working on cars with my partner
Timeline
Shift Lead
Jersey Mike's
05.2025 - Current
Server
Dave & Buster's
01.2025 - 05.2025
Shift Supervisor
VA ABC Store
07.2023 - 12.2023
Server
Sedona Taphouse/ Outback Steakhouse
05.2022 - 12.2022
Manager
Pure Pleasure/ Paper Moon/ Club Rouge
01.2020 - 11.2021
No Degree - Social Work
Brightpoint Community College
High School Diploma -
Lloyd C Bird High School