Kirsten Hendricks
Summary
Dynamic logistics professional with comprehensive experience in inventory coordination, customer service, and process improvement. Proven ability to enhance operational workflows while maintaining high-quality service across various roles. Seeking a position that values adaptability and effective communication to drive operational success.
Overview
5
5
years of professional experience
Work History
Logistics Technician
IES Communications
06.2025 - Current
- Coordinated shipment schedules, optimizing delivery routes for efficiency and cost-effectiveness.
- Monitored inventory levels and conducted regular audits to prevent stock discrepancies, enhancing inventory integrity.
- Operated and maintained logistics tracking systems, ensuring accurate inventory management and timely updates.
- Implemented process improvements that enhanced workflow efficiency in warehouse operations.
- Collaborated with team leads and superintendent to promptly resolve supply chain issues, ensuring smooth operations.
Seasonal Photographer
GradImages
Atlanta , GA
03.2024 - Current
- Captured high-quality images for graduation ceremonies and events, enhancing memorable moments for clients.
- Edited and retouched photos using industry-standard software and Adobe Photoshop to deliver polished final products.
- Collaborated with clients to understand specific photography needs and preferences.
- Created tailored portfolios for clients, effectively showcasing photography work and attracting potential customers.
- Attended workshops/seminars to help understand photography techniques and technology advancements.
Server
Chili's Bar and Grill
09.2024 - 09.2025
- Served food and beverages promptly, ensuring attentive response to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed multiple tables simultaneously while maintaining high service quality and customer satisfaction.
- Collaborated with team members during busy shifts to streamline workflow and enhance guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Logistics Analyst
Caterpillar
02.2023 - 02.2024
- Managed high-volume paperwork, collaborating with suppliers and category buyers to resolve invoicing and shipping issues using SAP OTM and Oracle.
- Processed purchase orders per internal policies, verifying on-time delivery, minimal cost, sourcing, and weight compliance.
- Scheduled and coordinated truck, ship, and air transport to enhance productivity and maintain organized calendars.
- Negotiated freight rates with third-party vendors, securing cost-effective contracts for logistics operations.
- Conducted investigations to address logistics and cargo movement issues promptly.
- Analyzed logistical processes, recommending refinements that led to significant cost reductions.
OTM Transportation Planner
KIK Consumer Products/Biolab
04.2021 - 01.2023
- Optimized shipping methods through OTM, reducing transit time and shipment costs.
- Analyzed carrier costs and services in OTM, recommending alternatives that achieved over $50,000 in savings.
- Developed monthly and quarterly benchmark analytics using OTM and JD Edwards.
- Engaged in long- and short-term project planning to ensure timely, high-quality deliverables.
- Issued shipping instructions and provided routing information for accurate, on-time deliveries.
- Coordinated with shipping analysts and distribution service coordinators to enhance delivery scheduling.
- Verified accuracy of shipping and receiving counts against picking and purchase order documents.
- Responded to customer and freight carrier inquiries via telephone calls and emails regarding concerns and costs.
Health and Safety Officer
Reel Security
Atlanta, GA
11.2020 - 08.2021
- Assessed workplace compliance with safety standards and government regulations, initiating remediation processes for deficiencies.
- Implemented safety procedures to enhance worker protection across the facility.
- Conducted job safety and personal protective equipment analyses to identify and eliminate hazards.
- Planned, implemented, and evaluated safety goals to ensure compliance across production operations.
- Led safety meetings to reinforce protocols and address employee concerns.
- Optimized training for new employees on safety gear and procedures to maximize team safety.
Education
Associate of Science - Health Sciences
Gwinnett Technical College
Lawrenceville, GA01-2027
Skills
Logistics software (Fishbowl, SAP, Oracle, OTM, JD Edwards)
- Supply chain management
- Order fulfillment
- POS systems
- ERP systems
- Occupational health and safety (OHS)
- On-set safety coordination
- OSHA 10 / HSE / ISO 45001 standards
- Accounting software (Intuit, QuickBooks, Salesforce)
- CRM tools
- Personal protective equipment (PPE) compliance
- Compliance documentation and record keeping
- Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Data analysis
- Digital asset management
- First Aid/CPR Certification
- Time management
- High-volume photo session management
- Team collaboration
- Conflict resolution and problem solving
- Client interaction and customer service
Timeline
Logistics Technician
IES Communications
06.2025 - Current
Server
Chili's Bar and Grill
09.2024 - 09.2025
Seasonal Photographer
GradImages
03.2024 - Current
Logistics Analyst
Caterpillar
02.2023 - 02.2024
OTM Transportation Planner
KIK Consumer Products/Biolab
04.2021 - 01.2023
Health and Safety Officer
Reel Security
11.2020 - 08.2021
Associate of Science - Health Sciences
Gwinnett Technical College