Kirsten HerrNeckar
Wellsville,NY
Summary
Driven by a strong background in healthcare and customer service, I excel in HIPAA compliance and problem-solving, demonstrated during my tenure at Jones Memorial Hospital. My proficiency in data entry and compassionate customer relations significantly enhanced patient care and operational efficiency, showcasing my ability to deliver impactful results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Emergency Room Unite Secretary
Jones Memorial Hospital
06.2019 - Current
- Contributed to a positive patient experience by providing compassionate support and assistance during their time in the emergency room.
- Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
- Job duties include receiving and making phone calls, registering patients, verifying demographic and insurance information
- Maintained a well-organized and efficient work environment through diligent filing and document organization.
- Enhanced patient care by efficiently managing medical records and updating patient information in the emergency room.
- Assisted in maintaining adequate supplies for the emergency department, ensuring all necessary equipment was readily available when needed.
Youth Care Professional
Hillside Family of Agencies
12.2016 - 02.2018
- Actively participated in professional development opportunities to stay current with best practices in the field of youth care and apply new knowledge for better results.
- Provided academic support by offering tutoring in various subjects as needed, improving overall performance in school settings.
- Promoted leadership skills among youth through team-building exercises and project-based learning activities.
- Engaged with youth in social and recreational activities Documented on residents daily
- Answered phone calls and filed paperwork
- Helped residents with life skills
- Mentored youth in their progress with treatment
Habilitation Aide
Pathways, Inc
07.2015 - 08.2017
- Cared for persons receiving programming support as directed by habilitation specialist.
- Monitored progress of clients by documenting observations, accomplishments, and challenges in detailed reports.
- Collaborated with interdisciplinary teams to develop and implement individualized habilitation plans.
- Implemented behavior management techniques for maintaining a safe and positive environment for everyone involved.
- Took clients out into community on regular basis and maintained close supervision during outings.
- Wrote case notes and documented incidents involving clients.
Corrections Officer
Steuben County Jail
01.2016 - 07.2016
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Program Aide
Loyola Recovery Foundation
07.2015 - 12.2015
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
Direct Care Professional
Arc Of Steuben
09.2014 - 05.2015
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Cashier Floor Supervisor
Kroger
11.2013 - 05.2014
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Cashier
Rite-Aid
08.2009 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Science - Criminal Justice
Point University
West Point, GA05.2014
High School Diploma -
Alfred-Almond Central School
Almond, NY06.2010
Skills
- HIPAA Compliance Knowledge
- Fast Typing Speed
- Organizational abilities
- Scheduling appointments
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Computer Proficiency
- Payment Processing
- Professional telephone demeanor
Timeline
Emergency Room Unite Secretary
Jones Memorial Hospital
06.2019 - Current
Youth Care Professional
Hillside Family of Agencies
12.2016 - 02.2018
Corrections Officer
Steuben County Jail
01.2016 - 07.2016
Habilitation Aide
Pathways, Inc
07.2015 - 08.2017
Program Aide
Loyola Recovery Foundation
07.2015 - 12.2015
Direct Care Professional
Arc Of Steuben
09.2014 - 05.2015
Cashier Floor Supervisor
Kroger
11.2013 - 05.2014
Cashier
Rite-Aid
08.2009 - 08.2010
Bachelor of Science - Criminal Justice
Point University
High School Diploma -
Alfred-Almond Central School
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