Kirsten Kemp
Rocklin,CA
Summary
People-first, results-driven retail leader with 17+ years of experience in multi-unit leadership, talent development, and operations. Proven track record of building high-performing, inclusive teams and delivering strong business results through strategic planning, operational excellence, and elevated guest experience. Recognized for creating thriving cultures, scaling talent pipelines, and strengthening community engagement in high-volume retail environments.
Overview
17
17
years of professional experience
Work History
General Manager
Vuori
Roseville, CA
08.2024 - Current
- Elevated store to top 10 fleet-wide NPS ranking, increasing score from 88 to 90+.
- Led consistent sales performance and operational excellence with people-first leadership approach.
- Achieved 4.73 employee engagement score with 100% participation, ranking in 92nd percentile of Gallup database.
- Executed community-driven growth strategy, generating $123k in event-driven revenue through strategic partnerships.
- Developed strong leadership pipeline advancing top talent recognized at district leadership summit.
- Contributed to performance management training (THRV) with content scaled fleet-wide.
- Recognized leader in 'selling the Vuori way' through insights shared in cross-functional forums.
- Established feedback-driven culture prioritizing accountability and engagement.
Community Leader
lululemon
Roseville, CA
02.2018 - 07.2024
- Cultivated partnerships with ambassadors, local businesses, and community leaders to enhance community traffic.
- Executed localized community engagement strategies to strengthen brand awareness and increase guest loyalty.
- Collaborated with store leadership to align community initiatives with business objectives and elevate guest experience.
Store Manager
lululemon
Los Angeles, CA
03.2014 - 08.2017
- Successfully led two new store openings and four existing locations, consistently exceeding sales goals.
- Executed operational strategies for new store openings and high-volume locations, achieving successful launches and sustained performance.
- Developed high-performing teams through strategic hiring, onboarding, and ongoing development practices.
- Partnered with regional manager to implement inclusive people strategies as regional people lead.
- Acted as interim regional manager for 12 weeks, leading strategy calls and conducting store manager 1:1s.
- Drove community engagement initiatives that strengthened local partnerships and increased store visibility.
- Selected as North America training team representative, facilitating leadership development for over 150 leaders.
- Cultivated a culture of collaboration through team-building initiatives that improved team cohesion and morale.
Assistant Manager
lululemon
Los Angeles, CA
07.2011 - 03.2013
- Achieved 30% annual reduction in turnover through coaching and culture-building initiatives.
- Developed emerging leaders to strengthen leadership pipeline and ensure future team stability.
- Executed annual and quarterly business strategies with store manager, driving operational success.
- Supported $9 million business through effective operational leadership and execution.
Key Leader
lululemon
Los Angeles, CA
10.2009 - 07.2011
- Led team to enhance guest experience through product knowledge and engagement.
- Enhanced guest experience by collaborating with operations team in high-volume environment.
- Facilitated training sessions for staff on brand values and customer service standards.
- Coached team members to develop skills for internal promotions, fostering a culture of growth.
- Managed inventory processes to ensure product availability and organization.
Education
Bachelor of Business Administration (BBA) - Business Management
Loyola Marymount University
Los Angeles, CA05-2009
Skills
- Leadership development
- Team culture
- Operational strategy
- Cross-functional communication
- Customer service leadership
- Relationship building
Timeline
General Manager
Vuori
08.2024 - Current
Community Leader
lululemon
02.2018 - 07.2024
Store Manager
lululemon
03.2014 - 08.2017
Assistant Manager
lululemon
07.2011 - 03.2013
Key Leader
lululemon
10.2009 - 07.2011
Bachelor of Business Administration (BBA) - Business Management
Loyola Marymount University