Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kirsten Lozano

Grand Rapids,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Guest Service Associate

European Wax Center
Grand Rapids, MI
12.2024 - Current
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Answered incoming calls from potential customers to answer questions about availability.
  • Developed strong relationships with repeat customers through positive interactions.
  • Maintained a neat, clean and organized front desk area at all times.

Cold Caller

State Farm
Grand Rapids, MI
12.2023 - 11.2024
  • Provided technical support when necessary, during calls as part of customer service duties.
  • Developed and maintained relationships with clients through effective communication on the phone.
  • Participated actively in brainstorming sessions aimed at generating innovative ideas for improving cold call process effectiveness and efficiency.
  • Performed data entry tasks into company database while communicating with customers over the phone.

Head Host

Leo's Seafood Restaurant & Bar
Grand Rapids, MI
02.2022 - 12.2023
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Solved customer complaints effectively and efficiently.
  • Created weekly schedules for host staff based on demand.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.

Education

High School Diploma -

Covenant House Academy
Grand Rapids, MI
05-2025

Skills

  • Typing [81] wpm
  • Problem solving
  • Professional appearance
  • Patience and persistence
  • Schedule management
  • Communication skills
  • Data entry
  • Cash management

Languages

Spanish
Native/ Bilingual

Timeline

Guest Service Associate

European Wax Center
12.2024 - Current

Cold Caller

State Farm
12.2023 - 11.2024

Head Host

Leo's Seafood Restaurant & Bar
02.2022 - 12.2023

High School Diploma -

Covenant House Academy
Kirsten Lozano