Open To Work
Michele Davis
Savanna ,Oklahoma
Summary
Driven individual with a commitment to tackling new challenges. Exhibits a robust work ethic and adaptability, complemented by strong interpersonal skills. Skilled in working autonomously and quickly mastering new competencies.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Propane Sales & Service Associate
Davis Propane
McAlester, Oklahoma
01.2005 - Current
- Manage inbound calls, process customer orders, and coordinate propane service scheduling
- Handle billing, payment processing, and daily financial transactions with accuracy
- Prepare and track purchase orders to ensure timely inventory and supply management
- Perform payroll support activities, including time tracking and data entry
- Reconcile daily deposits and maintain accurate financial records
- Maintain office organization and cleanliness to support efficient operations
Program Coordinator
Big Five Communicty Services Inc.
McAlester, Oklahoma
01.1996 - 02.2012
- Managed over 30 active cases for individuals with developmental disabilities, ensuring quality service delivery.
- Monitored program performance, identified service gaps, and implemented strategies to improve client outcomes.
- Collaborated with multidisciplinary teams to support individualized care plans and maintain regulatory compliance.
- Supervised direct care staff to ensure adherence to care standards and organizational policies.
- Prepared monthly progress reports for Department of Human Services case managers, highlighting client progress.
- Organized shift assignments based on coverage demands, factoring in typical loads and upcoming changes.
- Updated databases with new and modified customer data to enhance information accuracy.
- Increased customer satisfaction ratings by promptly addressing inquiries and resolving issues.
Education
GED -
Kiamichi Vo-Tech
McAlester, OKBusiness Administration -
Eastern Oklahoma State College
Wilburton, OKAssociate of Applied Science - General Studies
EOSC
Wilburton, Ok Skills
- Strong customer service skills
- Case management
- Client interviews and assessments
- HIPAA compliance
- Eligibility procedures
- Reporting and documentation
- Organizational skills
- Performance monitoring
- Program evaluation strategies
- Administrative proficiency
- Microsoft Office proficiency
- Zoom proficiency
- Typing speed 81 wpm
- Remote work readiness
- Analytical problem solving
- Critical thinking
- Attention to detail
- Effective communication
- Active listening
- Time management
- Team collaboration
- Staff training and development
- Regulatory policy knowledge
- Strong critical thinking and problem solving
- Knowledge of state and federal regulatory policies
Certification
- WorkReady Oklahoma Completion of 6-hour SoftSkill Training: Active Listening, Conflict Resolution, Manage Expectations, Expressing Appreciation, Doing My Part and Making Safe to Connect.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Propane Sales & Service Associate
Davis Propane
01.2005 - Current
Program Coordinator
Big Five Communicty Services Inc.
01.1996 - 02.2012
GED -
Kiamichi Vo-Tech
Business Administration -
Eastern Oklahoma State College
Associate of Applied Science - General Studies
EOSC