Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Lucente

Island Park

Summary

Encouraging manager excelling in team leadership, customer service, and training employee development. Proven ability to enhance team performance and uphold service standards.

Overview

11
11
years of professional experience

Work History

Manager

Catch The Wave
Plainview, New York
10.2015 - Current
  • Coordinated inventory management to maintain optimal stock levels.
  • Completed thorough opening, closing functions to maintain operational standards
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Led a team of 15 employees, ensuring high productivity and excellent customer service.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests

Front Desk Receptionist

Elemental Wellness
Long Beach, New York
08.2023 - 03.2024
  • Greeted clients warmly and provided exceptional customer service at front desk.
  • Managed appointment scheduling using electronic booking system efficiently.
  • Answered phone calls promptly and directed inquiries to appropriate staff members.
  • Processed client payments and handled financial transactions accurately
  • Educated clients about services offered and answered questions effectively.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Education

Medical Assistant - Medical Assisting

Hunter Business School
Levittown, NY
01.2022

Skills

  • Appointment scheduling
  • Customer service
  • Employee training
  • Inventory control
  • Effective communication
  • Time management
  • Telephone etiquette

Timeline

Front Desk Receptionist

Elemental Wellness
08.2023 - 03.2024

Manager

Catch The Wave
10.2015 - Current

Medical Assistant - Medical Assisting

Hunter Business School