Encouraging manager excelling in team leadership, customer service, and training employee development. Proven ability to enhance team performance and uphold service standards.
Overview
11
11
years of professional experience
Work History
Manager
Catch The Wave
Plainview, New York
10.2015 - Current
Coordinated inventory management to maintain optimal stock levels.
Completed thorough opening, closing functions to maintain operational standards
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Recruited and hired qualified candidates to fill open positions.
Led a team of 15 employees, ensuring high productivity and excellent customer service.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Responded to phone and online customer service requests
Front Desk Receptionist
Elemental Wellness
Long Beach, New York
08.2023 - 03.2024
Greeted clients warmly and provided exceptional customer service at front desk.
Managed appointment scheduling using electronic booking system efficiently.
Answered phone calls promptly and directed inquiries to appropriate staff members.
Processed client payments and handled financial transactions accurately
Educated clients about services offered and answered questions effectively.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.