Kirsten MacDonald
Salem,WI
Summary
Skilled government assistance worker bringing understanding of sources, types and levels of public assistance, as well as related processes and requirements. Proactive and upbeat professional with 15 years of experience and top-notch skills in planning, problem-solving and conflict resolution.
Overview
25
25
years of professional experience
Work History
Senior Economic Support Specialist / PI Unit
Kenosha County
04.1998 - Current
- Knowledge of ES programs as well as local policy and procedure and software programs
- Ability to communicate effectively with partner agencies, people of various socioeconomic backgrounds and staff members. I have taken the time to remember what it is like to be a new employee and to take this in to account when training or answering questions from on-going and new staff as well as leads.
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Gave presentations to community organizations, schools and other groups to educate public about different resources.
- Kept case files updated, accurate and aligned with requirements.
Education
No Degree - Liberal Arts And Sciences
Community College of Rhode Island
Warwick, RISkills
- CWW
- KIDS
- Forward Health
- SAVE
- ECF
- Mainframe
- DHS Learning Center
- BRITS
- GENESYS
- Work Number
- CLEAR
- EBT Edge
- Overpayments
- IPV's
- Fair Hearings
- IMQA's
- State QC's
- FS Sanctions
Accomplishments
Developed and implemented my position in the Fraud/ Program Integrity (PI Unit) from starting in the pilot program from fraud to self-teaching myself from a part time position to a full time position.
Conducted the 1st Kenosha County Public Assistance Fraud In-Service for Local Law Enforcement at Gateway for approximately 350 Officers from Kenosha County.
Mentored two Interns in the ES and Fraud Program
Former Member of the following Sharepoint Program, IMAC BRITS Subcommittee, Wisconsin of Public Assistance Fraud Board Member, and the United Counsel.
WASA Economic Support Award 2016.
Timeline
Senior Economic Support Specialist / PI Unit
Kenosha County
04.1998 - Current
No Degree - Liberal Arts And Sciences
Community College of Rhode Island
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