Kirsten Montelongo
Rise Up Marketing
Tacoma,WA
1
Certification
3
years of professional experience
Resourceful and detail-oriented professional with over three years of diverse experience in high-volume customer service, retail sales, hospitality, and administrative support. Proven ability to manage cash handling accurately, drive revenue through proactive upselling, and lead solo graveyard shift operations in fast-paced environments. Recognized for strong interpersonal communication skills and a track record of streamlining scheduling processes while effectively resolving client inquiries to enhance operational efficiency. Committed to delivering exceptional service and fostering positive relationships that contribute to organizational success.
Work History
Sales / Marketing Representative
1 Month- Engage in direct face-to-face customer outreach and promotional marketing initiatives to expand regional brand awareness.
- Deliver persuasive, tailored presentations on product features and promotional packages to secure new customer sign-ups.
- Collaborate with team members to hit weekly and monthly territory sales goals.
- Developed targeted marketing campaigns to enhance brand visibility and engagement.
- Conducted market research to identify customer trends and preferences.
Team Member / Cashier
4 Months- Facilitated a 'Hero Guest Experience' at the box office and concession stands, actively assisting guests with ticket sales, membership sign-ups, and inquiries.
- Executed fast-paced POS transactions with 100% accuracy in cash drawer reconciliation and daily financial reporting.
- Drove concession revenue growth by consistently upselling promotional packages and food bundles.
Graveyard Barista
6 Months- Managed solo operations for high-volume overnight drive-thru shifts, maintaining 100% accountability for store security, inventory restocking, and cash drawer management.
- Handcrafted a diverse menu of espresso, blended, and specialty beverages while strictly adhering to precise company recipes and health code standards.
- Provided friendly, fast, and accurate customer service to maintain high customer satisfaction during low-staff hours.
Appointment Scheduler
1 Month- Coordinated and maintained complex scheduling calendars for field technicians to optimize daily route density and minimize appointment gaps.
- Streamlined office workflow and reduced client wait times by managing a high volume of inbound inquiries via phone, email, and in-person communication.
- Processed customer billing, verified client information, and set up automated digital reminders to successfully lower appointment no-show rates.
- Scheduled appointments efficiently, maximizing daily calendar utilization for service technicians.
- Coordinated communication between clients and service teams to ensure clear understanding of needs.
Crew Member
6 Months- Efficiently operated cash registers, accurately processed transactions, and greeted guests in a warm, welcoming environment.
- Prepared high-quality food items according to established recipes, portion sizes, and food prep standards.
- Monitored inventory stock levels, notifying supervisors of replenishment needs to avoid menu outages during peak rush hours.
Crew Member
1 Year 1 Month- Delivered exceptional customer service in a high-volume theater environment, resolving guest complaints promptly to ensure repeat business.
- Collaborated closely with team members to manage high-stress rush periods, efficiently maintaining clean facilities and stocked concession areas.
- Consistently followed safety and sanitation protocols to maintain a secure and clean environment for both staff and guests.
Education
Undergraduate Coursework - Astronomy Studies
Undergraduate Coursework - Music Production Studies
High School Diploma
Skills
Customer Relations & Sales: Active Listening
Upselling
Conflict Resolution
Guest Relations
Sales Presentations
Client Services
Operations & Administration: Multi-calendar Scheduling
POS Systems
Cash Handling & Reconciliation
Inventory Management
Store Merchandising
Phone Etiquette
Food & Beverage: Espresso & Specialty Coffee Preparation
Food Safety & Hygiene
Workstation Cleanliness
Fast-Paced Kitchen Operations
Brand awareness
Negotiation techniques
Target market identification
Competitor analysis
Analytical thinking
Marketing analytics
Team leadership
Accomplishments
- Promoted products and encouraged customers to upgrade their existing product plans.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Certification
- ServSafe Food Handler Certification
- First Aid & CPR Certification
- Valid Driver's License
Timeline
Sales / Marketing Representative
Rise Up Marketing
07.2026 - CurrentRead More
Team Member / Cashier
Cinemark
02.2026 - 06.2026Read More
Graveyard Barista
Bigfoot Java
09.2025 - 03.2026Read More
Appointment Scheduler
Moore Water & Air
07.2025 - 08.2025Read More
Crew Member
Pickleman's Gourmet Cafe
01.2025 - 07.2025Read More
Crew Member
Regal Cinema Entertainment
10.2023 - 11.2024Read More
Southmoore High School
High School Diploma
Read More
Washington State University
Undergraduate Coursework from Astronomy Studies
Read More
Rose State College
Undergraduate Coursework from Music Production Studies
Read More