Kirsten Rodio
Hammonton,NJ
Summary
An amiable and dedicated employee with 8+ years of customer service, proficient in fostering loyal and positive relationships with people from a wide range of diverse backgrounds. Acquired both expertise and insight into a multitude of valuable skills such as; cash handling, multitasking, and problem-solving, resulting in the ability to deliver quality service.
Overview
12
12
years of professional experience
Work History
Cashier
Lowe’s Home Improvement
07.2021 - 03.2022
- Processed a daily average of 120+ financials transactions accurately and with minimal supervision as the single-handed cashier for the front end
- Calculated and balanced a cash drawer with a daily beginning balance of $2,500+ responsibly and with a 100% level of integrity
- Awarded with 3 rewards cards from a regional manager for consistently receiving positive feedback on customer service reviews
- Maintained a high level of composure and an optimistic attitude while working under pressure in an extremely fast-paced, high volume environment
- Fostered loyal and positive relationships with customers from a wide range of diverse backgrounds to maximize customer satisfaction
- Multitasked and rotated between multiple job positions including during frequent sports games, bringing in an average of 40+ customers on a consistent basis to reduce wait times
- Cross trained 9 new coworkers for success in proper cash handling procedures, store operations, and food preparation
- Mastered and operated a point-of-sale (POS) system for order taking while consulting with customers on personal food preferences and custom order requests
- Conducted a daily average of 85+ monetary transactions accurately, including various payment methods such as; cash, credit/debit, checks, and reward credit acquired from Lowe’s loyalty programs
- Promoted various Lowe’s loyalty programs enthusiastically and persuasively to successfully enroll prospective members and build brand loyalty
- Replenished store merchandise, completed zone recovery, and sanitized registers to ensure front end looks meticulous and visually appealing
Order Fulfillment Associate
Lowe’s Home Improvement
09.2020 - 07.2021
- Fulfilled an average of 40+ online orders daily for pickup and delivery, utilizing a mobile device (Zebra) to scan and locate store merchandise
- Interacted patiently with customers on both the phone and in person to clarify any relevant information regarding order details
- Achieved a high level of proficiency in Sterling (IBM) order management software in less than 2 months while investigating inventory shortages and fulfilling customers (in-store pickup, curbside, delivery) orders
- Managed 10+ daily alerts while operating Sterling to successfully resolve any order cancellations or discrepancies
- Collaborated effectively with every department within store to ensure orders are pulled properly and promptly
- Inspected merchandise thoroughly and with a keen eye for detail to ensure items are in 100% ideal condition when ready for customer pickup or delivery
- Verified paperwork for prior authorization and signage to efficiently process payments for online orders
- Loaded heavy merchandise of 50+ pounds successfully inside vehicles for curbside pickup without assistance
Front End Cashier
Wendy’s
06.2012 - 07.2018
- Processed a daily average of 120+ financial transactions accurately and with minimal supervision as the single-handed cashier for the front end
- Calculated and balanced a cash drawer with a daily beginning balance of $2,500+ responsibly and with a 100% level of integrity
- Awarded with 3 rewards cards from a regional manager for consistently receiving positive feedback on customer service reviews
- Maintained a high level of composure and an optimistic attitude while working under pressure in an extremely fast-paced, high volume environment
- Fostered loyal and positive relationships with customers from a wide range of diverse backgrounds to maximize customer satisfaction
- Multitasked and rotated between multiple job positions including during frequent sports games, bringing in an average of 40+ customers on a consistent basis to reduce wait times
- Cross trained 9 new coworkers for success in proper cash handling procedures, store operations, and food preparation Mastered and operated a point-of-sale (POS) system for order taking while consulting with customers on personal food preferences and custom order requests
Nanny
Bowers Family
03.2022 - 03.2024
- Worked as a nanny for 3 children prior to family moving to Florida and willing to provide references upon request
Education
High School Diploma -
Hammonton High School
HammontonAssociates (In Progress) - Psychology
Atlantic Cape Community College
Mays Landing, NJSkills
- Customer service
- Cash handling
- Leadership
- Multitasking
- Problem solving
- Empathy
- Emotional intelligence
- Retail sales
- Collaboration
- Point-of-sale (POS) systems
- Sterling (IBM) order fulfillment software
- Order fulfillment
- Attention to detail
Timeline
Nanny
Bowers Family
03.2022 - 03.2024
Cashier
Lowe’s Home Improvement
07.2021 - 03.2022
Order Fulfillment Associate
Lowe’s Home Improvement
09.2020 - 07.2021
Front End Cashier
Wendy’s
06.2012 - 07.2018
High School Diploma -
Hammonton High School
Associates (In Progress) - Psychology
Atlantic Cape Community College
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