KIRSTEN RODRIGUEZ
Eagle Pass,TX
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Recognized for willingness to go above and beyond by taking on additional responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Receptionist/ Medical Records
Kickapoo Traditional Tribe Of Texas
2212 Rosita Valley Road
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Managed sensitive customer information with discretion, maintaining strict confidentiality of medical records.
- Maintained and obtained medical records.
Receptionist/Business Office Manager
PeakForm Chiropractic & Rehab LLC
2499 N Veterans Blvd
03.2024 - Current
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Monitored and executed day-to-day tasks effectively.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Demonstrated proficiency in handling and safeguarding confidential patient data, ensuring compliance with HIPAA guidelines.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Managed patient record documentation
Sales Associate
Mobily- AT&T
297 S Bibb Ave
09.2023 - 03.2024
- Organized store to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Efficiently handling cash transactions adhering to company policies, and ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Executed processes for managing returns, exchanges, and refunds in adherence to store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
CC WINN HIGH SCHOOL
Eagle Pass, TX2020
Skills
- Stocking and Replenishing
- Verbal Communication
- Customer Service
- Retail Store Operations
- Credit and Cash Transactions
- Document Management
- Operations Management
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/ Medical Records
Kickapoo Traditional Tribe Of Texas
02.2025 - Current
Receptionist/Business Office Manager
PeakForm Chiropractic & Rehab LLC
03.2024 - Current
Sales Associate
Mobily- AT&T
09.2023 - 03.2024
High School Diploma -
CC WINN HIGH SCHOOL