MARIJU FORTIN
Medical receptionist
Grand Blanc,Michigan
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Tebra, Office ally, appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow. Recent graduate with foundational knowledge in Phlebotomy graduated last June 0f 2024. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Medical Receptionist
Cornerstone Medical Center
Flint, Michigan
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current. a
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Customer Service Receptionist
Olive Garden Restaurant
Warren, Michigan
01.2010 - 12.2010
- Welcome guests and greet customer positively.
- Direct customers to appropriate server and to their table.
- Coordinate front desk activities, including answering phone calls.
- Communicate with server!
- Ensure reception area, comfort rooms are tidy and clean.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Marketer
NECC Telecom
Troy, Michigan
03.2005 - 09.2008
- Demonstrated initiative by persistently prospecting, networking and promoting International phone calls for Filipinos working In Canada, Australia and US to use service to connect business and love back home business.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Initiated calling referral contact with new, existing and potential customers to develop and maintain business relationships and further sales.
- Helped optimize marketing strategies by contributing relevant information, ideas and research
EEG Technician
Point Neurology
Grosse Pointe, Michigan
04.2002 - 03.2004
- Presented clinical documentation noting acute abnormalities for physician interpretation.
- Maintained cleanliness of procedure area to meet infection control policies.
- Evaluated clinical response and mental status of patient during testing procedure.
- Gathered, documented and tracked test results for physician interpretation.
- Troubleshot calibration and instrument settings to prevent errors within standard procedure guidelines.
- Maintained cleanliness of procedure area to meet infection control policies
- Applied electrodes on predetermined areas and monitored [brain wave performance.
- Gathered, documented and tracked test results for physician interpretation
Education
Associate of Science - Nursing
Schoolcraft College
Livonia, MI 06.2016 - 11.2018
Associate of Applied Science - Pharmacy Technician
Macomb Community College
Warren, MI2004
Associate of Science - Physical Therapy
Capitol University
Philippines03.1998
Skills
- Addressing Questions and Concerns
- Greeting Visitors or customers
- Communication skills
- People skill and Teamwork skills
- Computer skills
- Stocking and replenishing
- Complaint resolution
- Medical terminology knowledge
Certification
- Pharmacy Technician Training at Henry Ford Detroit- Internship
- Phlebotomy Training - Serenity Health Center Flint Michigan
- Physical Therapy Aide Training -
Languages
Tagalog, Visaya
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsTimeline
Medical Receptionist
Cornerstone Medical Center
05.2023 - Current
Associate of Science - Nursing
Schoolcraft College
06.2016 - 11.2018
Customer Service Receptionist
Olive Garden Restaurant
01.2010 - 12.2010
Sales Marketer
NECC Telecom
03.2005 - 09.2008
EEG Technician
Point Neurology
04.2002 - 03.2004
Associate of Applied Science - Pharmacy Technician
Macomb Community College
Associate of Science - Physical Therapy
Capitol University
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