Kirsten Rogers
Tupelo ,MS
Summary
Dynamic professional with extensive experience at ADT and Millcreek Of Pontotoc Treatment Center. Expert in organization and time management, consistently resolving customer issues with empathy and maintaining high satisfaction levels. Proven ability to handle escalations and manage multiple tasks, ensuring a positive experience for clients and enhancing brand loyalty.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Millcreek Of Pontotoc Treatment Center
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
ADT
Augusta, GA
08.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customers Service Agent
Sitel
Nashville, TN
04.2020 - 03.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
High School Diploma - Academics
Tupelo High School
Tupelo, MS05.2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Customer Service Representative
ADT
08.2023 - 01.2025
Customers Service Agent
Sitel
04.2020 - 03.2022
Receptionist
Millcreek Of Pontotoc Treatment Center
High School Diploma - Academics
Tupelo High School