Kirsten Santos
Sanford,Fl
Summary
Proven expertise in schedule coordination and HIPAA compliance, demonstrated through effective surgery scheduling and patient education at Georgia Urology. Skilled in balancing urgent and routine surgical demands, enhancing team communication, and maintaining patient privacy. Achievements include reducing pre-surgery complications and streamlining surgical logistics, showcasing teamwork orientation and meticulous attention to detail.
Overview
15
15
years of professional experience
Work History
Surgery Scheduler
Georgia Urology
Fayetteville , Ga
02.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Surgical Coordinator
Atlanta Ear Nose and Throat
Dunwoody, GA
06.2009 - 02.2024
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certificate - Medical Administrative Assistant
Georgia Medical Institute-Dekalb
Atlanta, GA05.2005
Diploma - General Studies
St. Croix Educational Complex
Saint Croix, VI06.1998
Skills
- Schedule Coordination
- HIPAA Compliance
- Obtaining authorizations
- Teamwork orientation
Timeline
Surgery Scheduler
Georgia Urology
02.2023 - Current
Surgical Coordinator
Atlanta Ear Nose and Throat
06.2009 - 02.2024
Certificate - Medical Administrative Assistant
Georgia Medical Institute-Dekalb
Diploma - General Studies
St. Croix Educational Complex