Kirsten Shortt
Rutland ,VT
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Killington Mountain Homes
09.2024 - 11.2025
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff in efficient cleaning techniques and safety protocols.
- Developed schedules to optimize workforce productivity and meet property standards.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Housekeeping Supervisor
Mountain Top Inn And Resort
07.2023 - 09.2024
- Conducted inspections of guest rooms and common areas for quality assurance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Lead Key Holder
The Mountain Merchant
07.2020 - 06.2023
- Supervised daily operations, ensuring efficient workflows and optimal staff performance.
- Trained and mentored new team members on store procedures and customer service
- Implemented opening and closing procedures, ensuring security protocols were consistently followed.
- Maintained cleanliness and organization of sales floor to promote a welcoming atmosphere.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
630 Hours Massage Therapy And Bodywork Training
Green Mountain Massage School
Hyde Park, VTSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Department coordination
- Workload prioritization
Timeline
Housekeeping Supervisor
Killington Mountain Homes
09.2024 - 11.2025
Housekeeping Supervisor
Mountain Top Inn And Resort
07.2023 - 09.2024
Lead Key Holder
The Mountain Merchant
07.2020 - 06.2023
630 Hours Massage Therapy And Bodywork Training
Green Mountain Massage School