Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Skoglund

Virginia,MN

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Royal Cafe. Proven ability to enhance guest satisfaction through upselling techniques and effective communication, while maintaining high cleanliness standards and order accuracy. Committed to fostering team collaboration and delivering memorable dining experiences.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

DRCC
Virginia, MN
10.2024 - Current

I had four clients I was responsible for getting ready for work in the morning and bringing them to appointments. I administered medication and helped with meal time cooking and cleaning.

  • Assisted disabled clients to support independence and well-being.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.

Server

Guest Services Inc. Giants Ridge
Biwabik, MN
02.2023 - 05.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Associate

Ace Hardware
Virginia, MN
08.2014 - 05.2023
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customer. • Balanced all the tills every morning and did the daily paperwork from the day before. • Cut keys, mixed paint, cut glass, cut and thread pipe, changed watch batteries.

Direct Support Professional

Resident Services Inc
Virginia, MN
01.2023 - 03.2023
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeep.

Server

Royal Cafe
Virginia, MN
02.2019 - 12.2019
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Education

Child Care Specialist Certificate - Early Childhood Care And Education

Rasmussen College
Brooklyn Park, MN
05.2005

Skills

  • Strong work ethic
  • Point of sale Operation
  • First aid and safety
  • Medication administration
  • Behavioral management

Timeline

Direct Support Professional

DRCC
10.2024 - Current

Server

Guest Services Inc. Giants Ridge
02.2023 - 05.2024

Direct Support Professional

Resident Services Inc
01.2023 - 03.2023

Server

Royal Cafe
02.2019 - 12.2019

Sales Associate

Ace Hardware
08.2014 - 05.2023

Child Care Specialist Certificate - Early Childhood Care And Education

Rasmussen College