Kirsten Standifer

• Revamped office procedures, boosting workflow efficiency by 50%
• Elevated patient appointment rate to 85% through operational enhancements
• Provided top-notch, empathetic patient care, addressing concerns and queries
• Catalyzed sales growth, fostering daily opportunities for staff
• Managed all incoming and outgoing calls for busy medical office
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures. This included knowledge in insurance coding prior to billing.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Delivered excellent patient experiences and direct care.

• Successfully completed Certified Nursing Assistant course
• Earned license from Oregon State Board of Nursing
• Administered daily care with precision
• Maintained comprehensive patient records
• Ensured detailed end-of-day reports
• Ensured high-quality patient care, boosting facility compliance and patient satisfaction
• Supported patient wellbeing with dedicated assistance and timely care documentation
• Analyzed patient needs to deliver targeted care, enhancing recovery processes

Successfully passed the AMCA exam where I received my Medical Coder and Biller Certification.