Kirsten Staurowsky
Waitress
Pottstown,PA
Summary
Experienced Server offering 6 years and solid history of accurate order taking, efficient supply restocking and attentive table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Diligent student who is superior in multitasking, can also offer exceptional organizational and ministerial skills. Sufficient in the ability to be versatile in stressful precedence. . Organized and capable Patient Service Representative with almost two years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating information and maintaining professionalism in stressful situations. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Engaged student gaining experience from current employment but looking to expand in a new work experience.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Patient First
Pottstown, PA
12.2020 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand urgent care policies and procedures.
Waitress
Valentino's
Stowe, PA
04.2014 - 01.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met certain requests per customers specific directions
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Attentive to customers wants and recommendations when needed
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Displayed enthusiasm and promoted food service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers, handling average sale of $50 per table.
- Trained new members on rules to follow and how to waitress
- Assisted kitchen staff when needed and/or short handed. Included prep work and preparing meals.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess
The Brick House
Pottstown, PA
12.2014 - 06.2015
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Greeted every guest promptly and cordially.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Conducted 30 minute dining room and server checks to assess readiness for expected customer loads.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted wait staff when short handed. Included running food and bussing tables.
- Maintained front of house by checking and cleaning around host stand and surrounding areas.
- Maintained adequate wait times in order to achieve customer satisfaction.
- Managed organized charts and systems for servers to wait tables easily.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Education
Bachelor of Science - Psychology And Brain Sciences
Drexel University
Philadelphia, PACurrent
Associate of Arts - Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAHigh School Diploma -
Pottsgrove Senior High School
Pottstown, PA06-2015
Skills
- Performance improvement
- Insurance Form Processing
- Patient Greeting
- Patient Account Reviews
- Patient Confidentiality and Data Security
- Explaining Policy and Procedures
- Communicating to Patients and Families
- Time Management
- Medical History Documentation
- Patient Engagement
- Food preparation and safety
- Dining area maintenance
- Hospitality service expertise
- To-go order preparation
- High-volume dining
Accomplishments
- Collaborated with each sorority and fraternity of ESU in the development of Project Turkey (donating turkeys to families in need for Thanksgiving).
- Achieved the most volunteer hours within sorority
- Succeeded at having the most charity hours within sorority.
Affiliations
Lambda Iota
Headbands of Hope
Timeline
Patient Service Representative
Patient First
12.2020 - Current
Hostess
The Brick House
12.2014 - 06.2015
Waitress
Valentino's
04.2014 - 01.2021
Bachelor of Science - Psychology And Brain Sciences
Drexel University
Associate of Arts - Psychology
East Stroudsburg University of Pennsylvania
High School Diploma -
Pottsgrove Senior High School
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