Sylvia Krygsheld
Jenison,MI
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures, and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature, and an adaptable approach. Proficient in the Epic software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
University Of Michigan Health-West
11.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into the electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Used Epic software to schedule appointments.
Manager
Wing Doozy
12.2018 - 10.2022
- Handled customer complaints
- Fulfilled the food order twice a week
- Was responsible for keeping the restaurant clean and orderly
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Counted money and made bank deposits
- Scheduled and received deliveries and verified goods received against paperwork
- Scheduled catering services for events such as graduations and wedding receptions and negotiated details of arrangements with clients.
Administrative Assistant
RE/MAX Premier
01.2018 - 08.2018
- Created, maintained and entered information into databases
- Answered telephones to give information to callers, take messages or transfer calls.
Education
Grand Rapids Community College
Grand Rapids, MISkills
- Equipment Maintenance
- Monitoring Food Preparation
- Performance Improvement
- Health Code Compliance
- Delegating Assignments and Tasks
- Operations and Procedural Knowledge
- Customer Service
- Restaurant Operation
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Insurance Verification
Timeline
Patient Service Representative
University Of Michigan Health-West
11.2022 - Current
Manager
Wing Doozy
12.2018 - 10.2022
Administrative Assistant
RE/MAX Premier
01.2018 - 08.2018
Grand Rapids Community College
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