Desired Job Title
AVP of OperationsDirector of OperationsDirector of SalesSales ExecutiveDirector of CultureWork Type
Full TimeLocation Preference
RemoteHybridLocation: Spokane, WA
Open to relocation: No
KIRSTEN STOBIE
Spokane,WA
Work Preference
Summary
Purpose-driven leader, committed to building high-performing, people-centered organizations and making a positive, lasting impact on the lives of employees, members, customers, and communities. Brings deep experience in retail sales, operations, lending, compliance, vendor governance, and enterprise change, with a leadership style grounded in strategic thinking, accountability, collaboration, and influence. Progressive leader with over 15 years of Leadership and over 14 years of advancement at Numerica Credit Union, from frontline service through multi-branch sales and operations leadership. Proven ability to reverse declining program performance, lead complex centralized operations, strengthen regulatory execution, influence across functions, and translate analysis into senior-level recommendations. Entrepreneurial artist and experienced public speaker who brings creativity, executive presence, and authentic connection to leadership.
Overview
4
4
Certification
20
20
years of professional experience
Work History
Self-Employed Artist and Public Speaker
- Current
- Create commissioned artwork, murals, and live paintings for clients and public audiences, managing projects from concept and stakeholder alignment through delivery.
- Deliver public presentations to audiences of up to 700 people, demonstrating executive presence, storytelling ability, and audience engagement.
- Operate an independent creative business encompassing client relationships, proposals, scheduling, project execution, and brand reputation.
Retail Sales and Operations Manager II
NUMERICA CREDIT UNION
01.2022 - 01.2026
- Provided strategic and operational leadership for an ancillary-product sales program serving 23 branches and a lending call center.
- Restored growth after three consecutive years of declining sales and profit, increasing program profitability within the first year.
- Owned vendor accountability and relationship management, strengthening performance expectations, communication, and alignment with business needs.
- Directed cash-ordering strategy, procedures, and controls for 23 branches, balancing service, risk, consistency, and operational efficiency.
- Conducted profitability, performance, and program analyses; translated findings into clear senior-level presentations and recommendations.
- Designed and streamlined processes and procedures while collaborating with more than nine departments to improve execution and support organizational change.
- Led through influence across functions, serving as a change agent for initiatives requiring broad stakeholder adoption.
- Progressive Leadership Career
Assistant Operations Manager
NUMERICA CREDIT UNION
01.2019 - 01.2022
- Led a centralized deposit-processing department, setting strategic direction and maintaining effective day-to-day operations.
- Oversaw levies and garnishments in accordance with applicable regulatory requirements, internal controls, and service standards.
- Maintained and improved branch-operations processes and procedures to strengthen consistency, compliance, and operational performance.
- Contributed to multiple enterprise projects and initiatives, supporting change management, rollout, implementation, and stakeholder adoption.
Assistant Branch Manager
NUMERICA CREDIT UNION
01.2017 - 01.2019
- Supported branch leadership across service, sales, operations, employee development, risk management, and member experience.
- Coached employees, reinforced performance expectations, and helped execute branch priorities while maintaining sound operational controls.
Lender and Underwriter
01.2013 - 01.2017
- Evaluated and underwrote small-business loans, consumer loans, and home equity lines of credit, balancing member needs, credit quality, and policy requirements.
- Guided borrowers through lending decisions and documentation with a consultative, relationship-focused approach.
Teller
01.2012 - 01.2013
- Delivered accurate, relationship-centered member service while processing financial transactions and identifying opportunities to address member needs.
Education
Bachelor's Degree - Business Management
Western Governors University (WGU)
02-2027
Skills
- Enterprise & Retail Operations
- Sales Strategy & Program Leadership
- Profitability & Performance Analysis
- Organizational Change Management
- Vendor Governance & Relationship Management
- Regulatory Compliance
- Process Design & Continuous Improvement
- Cross-Functional Influence
- Executive Presentations
- Lending & Underwriting
- Talent Leadership
- Strategic Thinking & Innovation
- Project Management
- Excel, Word, Outlook, Teams, Symitar
Accomplishments
- Reversed a three-year decline in ancillary-product sales and profit, increasing program profitability within one year.
- Directed a sales program spanning 23 branches and a lending call center, aligning execution, accountability, and performance across a distributed network.
- Led centralized deposit processing and oversight of levies and garnishments while maintaining regulatory and procedural compliance.
- Partnered across more than nine departments to streamline processes, implement change, and advance organization-wide initiatives through influence.
- Developed executive-ready analyses and presentations to support strategic decisions, profitability, vendor performance, and program improvement.
Certification
- Catalyst Leadership Program, Numerica University | 2019-2023
- Certificate of Leadership, WGU | January 2023,
- Certificate of Management, WGU | March 2023
- Certificate: Strategic Thinking and Innovation, WGU | March 2023
PROFESSIONAL REFERENCES
- Katrina Phillips | AVP Operations, Numerica Credit Union | 509-389-2107
- Kendra Jones | Retail Lending Manager, Numerica Credit Union | 509-251-4172
- Mark Cope | Lending Specialist, TruStage | 636-346-5049
Timeline
Retail Sales and Operations Manager II
NUMERICA CREDIT UNION
01.2022 - 01.2026
Assistant Operations Manager
NUMERICA CREDIT UNION
01.2019 - 01.2022
Assistant Branch Manager
NUMERICA CREDIT UNION
01.2017 - 01.2019
Lender and Underwriter
01.2013 - 01.2017
Teller
01.2012 - 01.2013
Self-Employed Artist and Public Speaker
- Current
Bachelor's Degree - Business Management
Western Governors University (WGU)