Kirsten Strickhouser

• Assisted handicapped customers to safely complete transfers between van and facility.
• Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
• Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
• Effectively communicated with dispatch to schedule transport progression and receive new orders.
• Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
• Achieved daily preparation for vehicle inspections prior to travel.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 1000 fleet vehicles.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Shipping and receiving

Pulled orders

Operated various machines

• Pulled, verified, and packaged items for shipment.
• Maintained positive relationships with representatives of UPS, FedEX, USPS.
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Organized storage areas to optimize materials movements and minimize labor hours.