Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
HOME CARE CONSULTANT
Home Instead SWFL
03.2024 - Current
Built local sales and marketing plan for each targeted healthcare facility within defined territory.
Conducted market research to identify referral sources needs and preferences.
Built relationships with referral sources and to promote long term business growth.
Kept detailed records of daily meetings through HUB spot database.
Conducted consultative meetings with clientele and family members and recommended appropriate levels of care.
Completed entries in log books, journals, and care plans to accurately document and report patient progress for 40-60 clients at a time.
QUALITY CARE COORDINATOR
Home Instead SWFL
09.2020 - 01.2024
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Developed individual care plans for 40-60 clients based on specific needs.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Built strong relationships and became trusted advisor to clientele, family members and caregivers
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Entered data, generated reports, and produced tracking documents.
HOME HEALTH AID
Home Instead SWFL
11.2017 - 09.2020
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Provided mobility assistance such as walking and regular exercising.
Provided transportation and appointments management.
Assisted disabled clients to support independence and well-being.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Administered medication as directed by physician.
PATIENT TRANSPORTER
Adventhealth Celebration
01.2016 - 08.2016
Created calming and friendly environment for all patients
Safely transported patients from point to b throughout hospital
Monitored and managed call board system overnight
Helped safely transfer patients to different medical equipment.
SEASONAL CASHIER
Sea World
07.2015 - 01.2016
Interacted with park guest on regular basis to enhance their experience
Processed payments and provided change
Cleaned/maintained cleanliness of area.
CASHIER
Chick-Fil- A
05.2013 - 05.2015
Greeted customers in professional and friendly matter
Took orders and accurately entered them into POS system
Processed payments and provided change
Assisted with customer inquiries and complaints
Cleaned/maintained cleanliness of restaurant.
Education
Bachelor of Science - Forensic Studies
FLORIDA GULF COAST UNIVERSITY
FT. MYERS, FL
05.2020
High School Diploma -
FREEDOM HIGH SCHOOL
ORLANDO, FL
05.2014
Skills
Organizational Skills
Professional Writing Skills
Adaptability
Leadership
Strong Work Ethic
Strong interpersonal communication
Customer Service
Time management
References
Susan Colangelo, Clinical RN Manager for Home Instead SWFL and Seaside Home Health. 6150 Diamond Centre Ct Building 1200, Fort Myers, FL 33912 P: (239)-919-4400, E: susan.colangelo@homeinsteadswfl.com.
Caitlin Mcdowell, Senior Nurse Manager at AdventHealth ED at Flamingo Crossings Town Center. 13323 Hartzog Rd, Winter Garden, FL 34787. P: (443)-536-6225. E: caitlin.mcdowell@adventhealth.com
Krystal Shephard, Southeast Regional Director, Theta Nu Xi multicultural sorority Inc. 3100 Seasons Way UNIT 101, Estero, FL, 33928. P: (786)-205-6367, E: krystalshephardbfly@gmail.com