Kirsten Winkler
Aurora,CO
Summary
Results-driven communications professional seeking a Communications Supervisor position, with a strong background in emergency response and crisis management. Skilled in fast decision-making, multitasking, and maintaining composure under pressure, with a proven ability to support team operations and ensure efficient, reliable communication systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Castle Rock Police Department
03.2020 - Current
- Duties include performing a variety of duties simultaneously and accurately; Receiving, triaging, and processing emergency and routine calls from the public requesting police or other emergency services; Maintaining composure and working quickly under pressure; Using a Computer Aided Dispatch (CAD) system to enter pertinent response information and unit status data; Retrieving and relaying information from various databases including Flock and Milestone; Monitoring police radio frequencies and operating/troubleshooting a variety of communications equipment and technology; Accurately tracking the status and location of police units; Communicating tactfully with the public and department employees under stressful situations; Coordinating and communicating with outside agencies; Assisting with and arranging for unplanned staffing needs; Delivered comprehensive training to new dispatch personnel on protocols, procedures, and technology usage.
- Certified training officer since 2021
Communications Dispatcher
Santa Rosa Police Department
02.2018 - 03.2020
- Duties include performing a variety of duties simultaneously and accurately; Receiving, triaging, and processing emergency and routine calls from the public requesting police or other emergency services; Effectively communicating and interrogating callers to determine pertinent information; Maintaining composure and working quickly under pressure; Using a Computer Aided Dispatch (CAD) system to enter pertinent response information and unit status data; Retrieving and verbally relaying information from various databases; Monitoring several different police radio frequencies and operating a variety of communications equipment and technology; Receiving and transmitting information to police units; Accurately tracking the status and location of police units; Communicating tactfully with the public and department employees under stressful situations.; Coordinating with tow services, public works emergency services and other appropriate agencies; Performing a variety of record keeping, filing, and other clerical work specifically related to communications center functions and complex computerized systems
Registered Veterinary Technician
Pet Emergency & Specialty Center of Marin
12.2016 - 02.2018
- Duties include providing exceptional nursing care to both stable and critically ill hospitalized patients, admitting and discharging patients from the hospital, interpretation of laboratory data, filling prescriptions, providing excellent and timely communication with clients, and maintaining clear and consistent communication with doctors and fellow staff members.
Registered Veterinary Technician Shift Lead
VCA Animal Care Center of Sonoma County
06.2013 - 02.2018
- Working independently and as part of a team to accomplish department goals as a department liaison, creating and updating protocols and SOPs, training and managing less experienced staff, providing in-house continuing education, assisting with staff scheduling and maintaining legal documentation pertaining to patient care. Other administrative duties include providing excellent and timely communication with clients, doctors and fellow staff members; making appointments, answering phones and providing client education.
- Other duties include triage and providing emergent and critical care, preparing patients for surgical procedures, anesthetizing patients, anesthetically monitoring a range of elective to critical surgical procedures, mechanically ventilating surgical patients, assisting surgeons as a sterile scrub technician, and being on-call for weekend and after-hours surgical procedures.
Education
Bachelor of Science - Biology
Sonoma State University
Rohnert ParkSkills
- Strong organizational and communication skills
- Strong interpersonal skills
- Experienced in sustaining support services while effectively navigating fast-paced environments
- Current AHA CPR Instructor
- Current NCIC/CCIC Certification
Certification
- Current CCIC/NCIC Certification
- AHA CPR Instructor - March 2026
- APCO Communications Supervisor Certification - January 2026
- CTO - Communications Training Officer - Sept 2021
- Dispatch P.O.S.T. Certification - Sept 2018
- Emergency Medical Technician Certification - May 2017
- Registered Veterinary Technician Certification Sept 2015
Timeline
Police Dispatcher
Castle Rock Police Department
03.2020 - Current
Communications Dispatcher
Santa Rosa Police Department
02.2018 - 03.2020
Registered Veterinary Technician
Pet Emergency & Specialty Center of Marin
12.2016 - 02.2018
Registered Veterinary Technician Shift Lead
VCA Animal Care Center of Sonoma County
06.2013 - 02.2018
Bachelor of Science - Biology
Sonoma State University