Hannah Padilla-Estrella
La Mesa,CA
Summary
Dependable and resourceful professional with strong communication skills and calm demeanor under pressure. Knowledge of emergency response protocols and proficient in multitasking and using communication systems. Committed to ensuring public safety and accurate information dissemination.
Transitioning from high-stress, fast-paced environment where critical decision-making and effective communication were essential. Developed skills in managing multiple tasks simultaneously and maintaining composure under pressure. Seeking new opportunities to leverage these skills in different field.
Overview
4
4
years of professional experience
Work History
Police Dispatcher
Chula Vista Police Department
Chula Vista, CA
10.2025 - Current
- Operated multi-line phone system to receive and prioritize emergency calls.
- Coordinated dispatch of police units based on urgency and location of incidents.
- Monitored radio communications to ensure real-time information flow among officers.
- Maintained accurate records of all dispatch activities and communication logs.
- Provided critical support in crisis situations by assessing caller needs efficiently.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
- Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Managed approximately 30-50 calls per day from residents.
Sales and Service Representative
24 Hour Fitness
San Diego, CA
04.2024 - 12.2025
- Managed member accounts and facilitated billing inquiries to enhance customer satisfaction.
- Delivered exceptional service by addressing member concerns and providing effective solutions.
- Trained new staff on operational procedures and customer service best practices.
- Implemented promotional initiatives to boost membership sales and retention rates.
- Conducted regular facility inspections to ensure cleanliness and equipment functionality.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Managed approximately 30 incoming calls from costumers per day.
Preschool Teacher
St. Therese Academy
La Mesa, CA
08.2023 - 10.2025
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Assisted in the assessment of each student's abilities, tailoring instruction to meet individual needs and learning styles.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained an organized, fun, and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Assisted and supervised 30 children throughout the entire school day.
Front Desk Attendant
LA Fitness
Riverside, CA
04.2022 - 08.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to the needs of visitors by aiding and providing customer service in a fast-paced environment.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Teacher's Assistant
St. Catherine Of Alexandria
Riverside, CA
12.2022 - 06.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Associate of Arts - Journalism
Riverside City College
Riverside, CA06.2023
Skills
- Memory retention
- Teamwork and collaboration
- Prioritizing situations
- Attention to detail
- Listening skills
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Situational awareness
- Safety protocols
- Task prioritization
- Interpersonal skills
- Conflict resolution
- Professionalism
- Good judgment
- Crisis intervention
- Time management abilities
Timeline
Police Dispatcher
Chula Vista Police Department
10.2025 - Current
Sales and Service Representative
24 Hour Fitness
04.2024 - 12.2025
Preschool Teacher
St. Therese Academy
08.2023 - 10.2025
Teacher's Assistant
St. Catherine Of Alexandria
12.2022 - 06.2023
Front Desk Attendant
LA Fitness
04.2022 - 08.2023
Associate of Arts - Journalism
Riverside City College