Sean Murphy
Hamburg,NY
Summary
With a proven track record at Erie County Sheriff's Office, I excel in coordinating multi-agency responses and mentoring teams for improved efficiency. Expert in geographical expertise and problem-solving, I ensure swift, effective public safety interventions. My approach enhances resource allocation and incident management, achieving successful outcomes in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Police Dispatcher
Erie County Sheriff's Office
05.2011 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
Police Dispatcher
Town of Evans Police
01.2008 - 08.2011
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
AEMT-I
Rural Metro Medical Services
11.2002 - 05.2011
- Contributed to successful patient outcomes by effectively administering appropriate treatments based on assessment findings.
- Improved team collaboration by consistently participating in training sessions and sharing knowledge with colleagues.
- Served as a mentor for new AEMT staff, providing guidance and support to ensure a smooth transition into the role.
- Maintained up-to-date knowledge of protocols and procedures to provide the highest level of care possible.
- Demonstrated strong decision-making skills under high-pressure situations while prioritizing patient safety above all else.
Education
Bachelor of Science - Public Administration
SUNY Empire State College
Saratoga Springs, NY05-2025
Skills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Memory retention
- Typing speed
- Records maintenance
- Geographical expertise
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
Timeline
Police Dispatcher
Erie County Sheriff's Office
05.2011 - Current
Police Dispatcher
Town of Evans Police
01.2008 - 08.2011
AEMT-I
Rural Metro Medical Services
11.2002 - 05.2011
Bachelor of Science - Public Administration
SUNY Empire State College
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