Kirsten Wyatt
Louisville,KY
Overview
9
9
years of professional experience
Work History
Operations Administrator
C&W Services
Remote
08.2024 - Current
- Provide administrative support for the Amazon account through both People Data and People Support Workstreams
- Maintained roster integrity in C&W and Amazon systems
- Streamlined operations by implementing efficient processes and procedures for administrative tasks in Smartsheet.
- Assisted with documenting key processes and procedures of the team
Workplace Experience Ambassador
Cushman & Wakefield
Louisville, KY
10.2023 - 08.2024
- Promptly respond to associate inquiries and tickets related to booking conference and event spaces.
- Act as main point of contact for any issues that arise on the conference floor.
- Complete monthly inspections of space and put in work orders for janitorial, maintenance, and move/add/change teams.
- Organize, facilitate, and create signage for engagement events
Admissions Advisor
Sullivan University
Louisville, KY
08.2022 - 08.2023
- Tracked the enrollment progress of 20+ students at a time, ensuring documents provided are accurate and students are moving forward in a timely manner.
- Documented all communication with prospective and new students.
- Guided prospective students through admissions processes, ensuring clarity and understanding of requirements.
Front Desk Manager
Louisville Marriott Downtown
Louisville, KY
06.2019 - 07.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Supported Housekeeping with daily reports on occupancy needs, enabling efficient staffing resource allocation.
- Utilized Salesforce Lightning to track and fulfill guest requests, appropriately respond to customer care cases, and provide reporting on VIP guest arrivals.
- Trained and mentored front desk staff to enhance service quality and efficiency.
Merchandise/Food and Beverage Cast Member
Walt Disney World
Orlando, FL
08.2017 - 06.2019
- Delivered exceptional guest service by engaging with guests and enhancing their overall experience.
- Implemented best practices to streamline daily operations and improve guest satisfaction scores.
Education
Bachelor of Arts - Communications
University of Louisville
Louisville, KYSkills
- Verbal and written communication
- Workflow optimization
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Smartsheet proficient
- Microsoft suite proficient
- Customer support
- Document management
Timeline
Operations Administrator
C&W Services
08.2024 - Current
Workplace Experience Ambassador
Cushman & Wakefield
10.2023 - 08.2024
Admissions Advisor
Sullivan University
08.2022 - 08.2023
Front Desk Manager
Louisville Marriott Downtown
06.2019 - 07.2022
Merchandise/Food and Beverage Cast Member
Walt Disney World
08.2017 - 06.2019
Bachelor of Arts - Communications
University of Louisville