Kirsten Yeager
Machesney Park,IL
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
UW Health
Rockford, IL
04.2025 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Pharmacy Technician
Walgreens Pharmacy
08.2021 - Current
- Receive, track, and accurately process 200+ electronic prescriptions daily
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and mixing compounding medications
- Prepare and administer vaccines
- Manage insurance claims, denials, and prior authorization for medications
- Quality improvement committee member
- Maintain pharmacy inventory, anticipating needed medications and supplies, placing, and expediting orders, verifying receipt, and removing outdated drugs from inventory
North Park Rental
04.2019 - 08.2021
- Manage rental inventory, anticipate needs and ordering
- Manage and fulfill customer orders
- Provide organization for rental items to improve pick up times and restocking
- Responsible for maintaining items in pristine condition
- Accurately recording orders and reducing reconciliation discrepancies
Education
General Studies
Winnebago High School
Winnebago, IL06.2016
Skills
- CUSTOMER SERVICE
- VACCINE ADMINISTRATION
- INSURANCE BILLING
- TRANSCRIBE PRESCRIPTIONS
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
Timeline
Certified Pharmacy Technician
UW Health
04.2025 - Current
Pharmacy Technician
Walgreens Pharmacy
08.2021 - Current
North Park Rental
04.2019 - 08.2021
General Studies
Winnebago High School